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If you’re a business with a web presence (which should be everybody!) it is of great importance to have that footprint covered from a mobile point of view

Everyone knows about email spam, and email viruses and malware. We can implement robust anti-malware/anti-virus systems to mitigate against these in most cases. However, a term you may have heard, ‘phishing’, is not so easy to mitigate.

Intuitive IT has recently gained Select Partner status with Dropbox in the Dropbox Business Reseller Program, which is intended to provide Resellers with further training, systems, access to Solutions Architects and tools necessary to deliver an enhanced customer experience to its customers.

20 minutes a day works out to around 86 hours per year just waiting for your computer. For a staff member earning $80,000, their hourly rate is approximately $30. That’s over $2,500/year - just in waiting!

This month I’m going to raise two similar new pieces of legislation that Australian businesses should be aware of. While they are not strictly IT related - their importance transcends any particular business unit.

I've got a 99.95% SLA (service level agreement) on my connection, they promised! This is all well and good in theory, but the general fine print to these contracts is that you’re entitled to a refund of the prorated amount of time the service was down for, over and above the SLA.

We do our own hiring here at Intuitive. It's a process that's been revised and refined over time and we're pretty happy with our results! When we put together a job ad, we include a "non-standard" set of questions at the end of the application

Service provisioning lead times. This sounds super boring and it sure is, but it’s also really important if you’re planning any time-sensitive changes which may involve IT support work. 

Thank you to all who filled out the annual surveys - both the long form and single answer versions had plenty of responses this year, which made my little IT heart skip a beat!


As this will be the last monthly IT summary for the year, on behalf of the Intuitive IT team I’d like to wish you all a relaxing holiday period and may all your IT services remain stable!

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