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Cybersecurity Awareness

What is a Cybersecurity Audit?

...And the Four Tips for Running One Antivirus software alone won't make sure your business' network is secure. To get a complete picture of your security strategy, you need a cybersecurity audit. Earlier this year, we launched our Cybersecurity resilience audit. A traffic-light report for businesses in Australia to quickly identify how well they are protected against a Cybersecurity incident. However, we thought we'd take the time to explain what goes into an audit and ...
Cybersecurity Awareness

Cybersecurity Awareness Month 2021

This October marks the 17th annual Cybersecurity Awareness Month. Although we should be thinking about Cybersecurity every month (I know I do) it’s great there is a formal event of such magnitude to keep us engaged between the AFL finals month and Movember! ;) Please keep an eye on our socials for tips and tricks related to securing your business and increasing your Cybersecurity Resilience. So long (for 3 months), and thanks for all the ...
Intuitive IT provides Managed Services so you can focus on your business

What is Managed IT Support?

What is Managed IT Support? Managed IT Support may be a term you've heard about and you're wondering "Why does my IT support need to be managed"? That's a very good question. When we talk to prospects this is usually the first question we get. So what is it? Managed IT Support or Managed IT Services is a service that allows you to offload all or part of your IT Support to a Managed Services ...
Ransomware Detection available with Intuitive IT

Ransomware Detection for free

This month we'll talk about how we included ransomware detection for free on our new managed services plans, welcome a new member to the team and lockdown, lockdown, lockdown. In last month’s update, I wrote “August sees Melbourne emerge from lockdown…”. Well, that was short-lived. The struggle is real everyone. We hope you are able to make the most of your exercise time and are staying in contact with loved ones. If there’s anything we ...
Intuitive IT saves you money with cloud hosting

Save money on Azure cloud hosting

This month we're discussing how you can save money on Azure cloud hosting, literally saving thousands of dollars, our website and new domain watch list service. August sees Melbourne emerge from lockdown (and then head straight back in), Queensland extends theirs and NSW continue with theirs. Having been there now six times already, our hearts go out to all of you in lockdown and homeschooling or even isolating. It’s a tough road. On the plus ...
Time to change your IT Support Provider

Reasons to switch your IT Support Provider

If you're reading this article, something isn't right with your current IT support provider. Sorry to hear that. Most businesses are very loyal to their IT provider so something has gone very wrong or it hasn't been right for a while now. Once you've read through this article, hopefully, you'll be ready to make the call if you should switch your IT Support provider. Should you change your IT Support provider? Before you jump ship, ...
Intuitive IT helps your business answer the questions you need answered

What’s the cost to outsource IT support?

How much to outsource Managed IT support? There are a few elements you need to understand when pricing IT support. Each business is different and you need to find the right package that suits your organisation and needs. Costs can vary based on the response time you expect on tickets if you need after-hours support, how important security is and of course, the number of staff members you need to support. But generally speaking, support ...

Protect against CEO email fraud

In this month's update, we discuss why you need to upgrade your Anti-virus to detect advanced threats, protecting your business against CEO Fraud, a self quoting tool for migrating to Microsoft 365 and fun and games inside Intuitive IT. June is always a time of reflection for us at Intuitive, as it would be for most businesses. 12 months ago most of us had just entered a second lockdown. Today, it appears some of us ...
Microsoft 365 migration banner

How much does it cost to migrate to Office 365?

Understand what goes into pricing a Microsoft 365 migration Please note: Office 365 is now called Microsoft 365 and that’s how we’ll refer to it here on in How much does it cost to migrate to Microsoft 365? There are many factors that go into determining the price of a Microsoft Office 365 migration that will work for your business. Costs can vary based on your current email hosting, the number of users, the number ...

Privacy Awareness, Apple Products and Cybersecurity

Hi all, To our Melbourne clients, welcome to lockdown 4.0. The rest of you, we are so jealous. I don’t expect this lockdown to be a long one, but wish you all the best with home-schooling! Victoria is back into #lockdown from 11:59pm tonight. So although we’ll be working in our trackies, we’ll be working as per normal. Stay safe Melbourne and we’ll see you on the otherside. pic.twitter.com/IsPOjeoHoR — Intuitive IT (@intuitiveit) May 27, ...
Intuitive IT helps your business work well as a team

Outsourced IT or Internal IT team?

A client of ours, one that we've been supporting for close to 10 years recently came to us with a question. They have a business of about a hundred staff, with six locations around Australia, with their head office located in Melbourne. They had a national IT manager who was an internal staff member and an IT assistant who helped out with some of the onsite issues in the Melbourne office. To complement their IT, ...
2 people come to an agreement

How to digitally sign documents

Forget printing, signing, scanning and emailing forever. Signing documents has still got to be one of the most antiquated processes in business these days. In the last 10 years, we've moved forward in so many ways on how we conduct business. How we share files, how we communicate like Zoom or Teams and of course mobile phone technology but for some reason, getting someone's signature on a document and have that digitised, is still a ...

Intuitive IT launches Cyber Resilience Audit

Want better cybersecurity but don't know where to start? Start here Cybersecurity, cyber resilience, malware, hackers, data breach, change your password. It's never-ending, and it is becoming more and more prevalent. The risk to businesses is growing day by day, and it's important that every business has an understanding of where they sit with their cyber resilience.   What will happen to your business if you have ransomware on your network?   What will happen ...
Intuitive IT helps your business by monitoring the dark web for you

4 ways to reduce your Cybersecurity risk

Do you have these systems in place? Hi everyone, Hope you all had a good long weekend and thanks to all of you who took the time to respond to my email last month about ‘clean-desk’ security - I’d recommend providing something similar for your staff to get the message out there! Continuing with the security message - last week saw two major cyber incidents. One on the Nine Network which prevented live TV broadcast ...
Quick security quiz. what's wrong with this picture

Quick security quiz

Can you pick what's wrong with this picture? It has been a while since we’ve had a security quiz, and this one is really quick - what’s wrong with the picture below?   Whoever’s answer is most accurate will be crowned Intuitive IT’s inaugural security champion - please note this is an honorary title only but will greatly increase your chances of winning ‘Client of the Year’ at our annual awards night! Finally, to our ...
printing money

Australian Government vs Google

Who will win? Happy belated new year - I hope you were able to take a bit of a break and are back and feeling refreshed. Thanks to my colleagues doing the hard yards, I was able to do just that! Thank you, Michael and Yener! One of the big stories in tech last month was/is the ongoing stoush between the Australian Government and Google. In short, the government wants Google to pay for news ...
Intutive IT's NPS score for 2020. An Excellent 82

Intuitive IT’s brilliant Customer Service score

We couldn't be prouder Welcome to 2021. I think a lot of people were hoping that ticking over to the new year would be we would leave a horrid 2020 behind us. That may be true, the issues we faced last year are still with us, but hopefully will not be as difficult. From Intuitive's perspective, our year ended on a very positive note. Our yearly survey was a great success. We recorded our highest ...
hacker cybersecurity banner

Reputation hit caused by hack, not the hack itself, caused business closure

Well, we’re almost at the end of this year like no other. It has been a tough one for all of us, and I’d like to say a personal thank you to you and your business for your support throughout the year - without you we wouldn’t be here. More generally, all of the team here at Intuitive IT are both privileged and grateful to be in the position that we are, but equally, I’m ...
2 individuals supporting each other

Intuitive IT does Movember again!

With the restrictions in Victoria finally and thankfully easing we can start thinking about returning to office-based working. As part of this, there are sure to be plenty of devices that haven’t been turned on for quite some time. Not only will these devices be well behind on their security updates, given the work that has gone on behind the scenes at Intuitive IT over the last six months we need to ensure our management ...
hacker cybersecurity banner

Intuitive IT teams up with KnowB4

To enhance our security awareness platform and simulated phishing attacks Yet another month of lockdown and another month of Stage 4 lockdown for us Melbournians - you know it’s getting desperate when your only weekly outing is going to the supermarket and you actually get excited about it. On the bright side, it has given us a chance to build out on some of our service offerings. Over the last month, we’ve partnered with security ...
person presenting graph

(Hopefully) happy financial year

The new financial year is here, and it is definitely the most uncertain I’ve ever seen, probably up there with the most uncertain anyone alive has seen. Now more than ever, having your business running as efficiently as possible is of paramount importance, and that starts with having the right processes and systems in place. More often than not when we say ‘systems’, we are talking about computer-based systems (like it or not) - and ...
Social distancing during a pandemic

COVID-19 is IT Support’s Best Friend?

  Hi all,   Another month of lockdown and I think I’m getting Stockholm syndrome - COVID-19 is just misunderstood, it only wants to be friends; really good friends. Who needs the outside world when you have a pair of ugg boots and a heater for company?   On a more serious note, there are a few short items I’d like to go through today - firstly, with lockdown restrictions easing, some staff returning to ...
Coronavirus banner

Treat Covid-19 as an opportunity

How technology can be an opportunity and not a threat during Coronavirus   Hi all,   It’s now clear that the COVID-19 pandemic is going to leave a long term, if not a permanent mark on how businesses do business (and society in general operates) going forward.   This month I want to talk about what we’re doing at Intuitive IT to streamline our business systems. We’re using this uncertain time as an opportunity to ...

Intuitive IT releases Virtual Site Visits to combat COVID-19 isolation

We can now sit with you, virtually Never before has so much changed in the world between two monthly summaries. I know that the news and media, in general, is wall to wall pandemic at the moment, and adding to that may only increase the overload, but there are a few things from an IT support and IT services point of view that are worth considering for your business that I’d like to highlight today. ...
Remote working woman

Now you’re working from home because of COVID-19; work better from home

The last 10 days have been about getting your team setup from home. Now it's about making it work for everyone As I mentioned last week, we've been busy helping you set up your staff to work from home. Even though those requests are still coming through, they have reduced in number and the focus is now shifting to the next issues of having a remote workforce.  For Intuitive IT, the biggest issue we face ...
Remote working woman

Working from home because of COVID-19? Hackers will soon follow

Working from home is a given now - but it doesn't mean we need to compromise security As you would imagine, our helpdesk team has been inundated with calls this week, as we try to get your workforce up and running from home. We're pleased to say that because most of you were proactive and saw this need coming, we've been able to manage the workload and get the vast majority of you up and ...
Coronavirus banner

Be proactive about business continuity – COVID-19

Can your business continue if staff can't come into the office? I wish I could tell you what is a beat-up and what is legitimate at the moment when it comes to the Corona virus, and without adding to unnecessary panic, it is a good time to consider some important Business Continuity questions for your organisation. COVID-19 has highlighted the need for businesses to consider their Disaster Recovery Plan (DRP) and Business Continuity Plan (BCP). ...
Person deleting a file

Deleted items are for..deleted items

This month I have a really simple message - no security issues to scare you with, no fancy new technologies that will make your business run more smoothly. It’s an email I thought I’d never have to send again, but alas, it’s something that has cropped up twice in the last month. So, without further ado: Never, ever, store important emails in your ‘Deleted Items’ folder! This folder is designed to purge itself at regular ...

The end of Windows 7 is now

Number one on the list of IT priorities this month is the end of support of Microsoft Windows 7 devices - these machines are now unsupported and are a security risk to your business. If you’ve been putting off replacing or upgrading, now is the time! Next on the list - there is a lot of doom and gloom coming from my monthly posts. Hackers are stealing my data, robots are stealing our jobs, my ...

Our 2019 NPS results are in

Hi all, Welcome to 2020! It sounds like it’s the age of flying cars and transporter technology from Star Trek. It sounds like it should be the end of poverty and perpetual world peace thanks to all the technology enhancements we’ve made. Isn’t science fiction grand? Back in the real world, we have real problems to deal with. We are in a constant struggle to keep our defences strong against individual and state-sponsored hackers. The ...

Protect your Office 365 against hackers

It’s already the last monthly email of the year - it feels like it has gone in a blink. I just want to thank you for making what we do here at Intuitive IT possible, without you and your staff we wouldn’t be here! Have a wonderful break, and best wishes for the new year. Now onto serious matters - if you use Office 365 you need to back it up! Please watch this short ...

New Office Macro Virus – Emotet

Hi all, This month there are a few items on the agenda and as per last month, I’m going to try and keep the IT security side of things brief! Firstly, on security - the holiday period is always the busiest time of year for scammers. Please let your staff know to be extra careful when opening emails, especially ‘unexpected’ package delivery notifications, and as always, get in touch with us if anything doesn’t look quite ...

Microsoft ending support for older OS Jan 2020

Hi all, The last few monthly emails I’ve been sending out have been dedicated to IT data security - this is and will remain one of the highest priorities. However, there is more to IT than just security! There are a couple of important things I would like to mention this month. Firstly, in regards to Microsoft desktop operating systems. Microsoft will end support for Windows 7 on the 14th of January 2020. This means ...

Hacker attempts on the rise against Aussie businesses

Hi all, This month has seen another huge spike in data breaches - specifically Office 365 accounts without two factor authentication enabled. These exploits are generally achieved using sophisticated targeted phishing attacks and fake login portals. On that note, I feel it’s time for another security quiz (the last one was very popular)! Point out the difference between these two login pages, and also which one is the real deal - as per the last ...

Spam and scam emails costing your business money

Hi all, This month I want to talk briefly about spam, scam and other malicious email. Here are some stats of note: 10% of all cases logged in our system in the last month were spam, scam or malicious other email related, more than double any other single issue. It’s great that staff are being proactive with these rather than taking a gamble and clicking links! But also highlights what a problem this really is. ...

Introducing your IT Score to your monthly reports

Hi all, As I mentioned in last month’s report, I attended the 2019 AusCERT cyber-security conference where we learnt about current initiatives to help protect your staff and business data. It made us reflect on our current reporting, in particular, your monthly “traffic light” IT report. When we first developed that report, our intention was to easily highlight the key areas in your IT environment that need your attention. When we started generating these reports in ...

1st security tip – Get a password manager

Hi all, Last week I was lucky enough to attend AusCert 2019, which is one of the biggest IT security conferences in the country. There were plenty of valuable takeaways which we’ll be recommending and implementing over the coming months. One of the keynote speakers (Mikko Hypponen from F-Secure) who has over 30 years of IT security experience was asked the question ‘If there’s one thing that anyone can do to be more secure online, ...
With Intuive IT your cloud docs are safe

Move your backups to the cloud to save your business money

Manual procedures around backups are a risk to your business data Hi everyone, Last month I touched briefly on backups, and this month I’m going to go into a little more detail as to why you should have them for all business-critical services. I’ll start by telling you a story - this happened last month to a company (they aren’t a customer of ours) who called us for help. They had their company files stored ...

Why you should use two-factor authentication

Hi all, Welcome to April - the days are getting shorter, the mornings are getting colder, and the data breaches are getting more frequent. Coincidence, or something more sinister? In any case, last month I wrote about data breaches at MyFitnessPal and MyHeritage - this month we have 8fit and Houzz - they just keep on coming! And there are many, many more. These are the ones that have affected our client base. We can’t ...

Intuitive IT gain Dropbox Business Certified Administrators

Last month, Intuitive IT had two of its team qualify for the Dropbox Certified Administrator certification. This qualification has only recently been launched with Australia and New Zealand partners given the chance to be the first to attain this level of certification in the Dropbox Business. Intuitive IT sent two of our staff to the training course held in Sydney which finished which an exam.   The certification covered topics which ranged from basic sharing, through ...

5 key ideas to embrace when building an Intranet

There comes a time in the growth of any business when the question gets asked: "Do we need an intranet?". Just like any technology, the answer will vary depending on the business. It's a question we get asked regularly. Actually, the question we get asked first is "How do we build an intranet?". The thing is, there many more questions you have to ask of yourself and your business before we get to the design ...

NPS Score for 2019 – Seventy-five percent of our customers rated us a 9 or 10

Hi all, Welcome to the new year (better late than never!) - if you’re back at work, I hope the break was refreshing, and if you’re still away don’t worry about reading this blog post today! Thank you to all who filled out the annual surveys - both the long form and single answer queries had some great information and excellent feedback and I’m really proud that the vast majority of the staff we support ...

We increased security and built great systems in 2018.

It has been a very big year for Intuitive IT. Managed Services On the Managed Services side, we’ve had more cases logged than ever and more staff on the helpdesk than ever. Solved 4,615 tickets in 2018! That's 1,439 more tickets than we solved in 2017. Created an internal dashboard for our helpdesk staff to view key stats. It's cast on our TV screens in the office Implemented the monthly data breach alert for our Proactive and Fully ...

Your apathy towards security is a massive risk to your business

As per Yener Adal's blog post last month, during the month of October, we ran our initial data breach awareness campaign. The results were interesting, disappointing and more than a little concerning - here’s the overview: The initial campaign logged 16% of the currently active accounts in our helpdesk system had a single or multiple data breaches associated with it Of these, we had a 19.88% response rate to the issue, which means almost 20% ...
Yener Adal speaks at Dropbox Business Seminar

Dropbox Business Panel – Q and A with Dropbox Migration experts

On Tuesday 23rd October 2018, Ingram Micro held their Go Infinite Summit in Melbourne. Ingram Micro Cloud Summit 2018 Australia is a targeted and focused Cloud event, designed to help partners understand disruptive technologies and trends in the world of cloud computing. On the agenda was a Dropbox Business seminar, where Dropbox discussed the great collaborative and security features in their product. As part of the seminar, I was invited on stage to discuss Dropbox ...

Helping our clients with automated data breach notification

  Early last week I received a call from a friend who was worried about a scam email he received. Initially, I thought “what’s the big deal?”. How bad can a scam email be? Just mark it as spam, delete it and move on.   He went on to explain that the scam message informed him that they had access to his computer and information on it. They “proved” this by stating they had his ...

Mobile friendly website design is a must for your business

Hi all, This month I want to talk about mobile devices, and how you can take advantage of them - mobile is big business. Apple, the most valuable company in the world acquires over half its revenue from its mobile sales, and there are over 19 million mobile devices in Australia alone, that’s pretty impressive (or crazy) given we’ve only got 25 million people.  What that means is a lot of eyes and a lot ...

Spear phishing – an issue in user education, not IT Support

Everyone knows about email spam, and email viruses and malware. We can implement robust anti-malware/anti-virus systems to mitigate against these in most cases. However, a term you may have heard, ‘phishing’, is not so easy to mitigate. Phishing is the fraudulent practice of sending emails pretending to be from reputable companies or individuals. The aim is to induce the recipient into revealing personal information such as passwords and credit card numbers. These can be very ...

Dropbox Business Partner Intuitive IT becomes Select Partner

Intuitive IT has recently gained Select Partner status with Dropbox in the Dropbox Business Reseller Program, which is intended to provide Resellers with further training, systems, access to Solutions Architects and tools necessary to deliver an enhanced customer experience to its customers. Select Partner status is granted to Resellers who are dedicated to cloud solutions implemented with the Dropbox Business offering. Moreover, Select Partners have shown how Dropbox Business can be implemented via best practice ...

Switch your computers to SSDs and save your business thousands

Hi all, In Australia, another financial year has finished, so hopefully, the bean counters can all take a well-earned rest for a bit and stop harassing us about invoices for a couple of weeks! As part of our end-of-financial year process, we take audits of all IT equipment across our fleet and also that of our client bases. One thing that stands out is end-user devices (laptops and desktops) out of warranty. In some cases, ...

Notifiable Data Breaches, GDPR and why they’re important to your business

Hi all, This month I’m going to raise two similar new pieces of legislation that Australian businesses should be aware of. While they are not strictly IT related - their importance transcends any particular business unit. The first is the Notifiable Data Breaches scheme, which has been in force since the 22nd of February this year. The second is the EU General Data Protection Regulation which will apply from the 25th of May 2018. Below ...

Got an SLA on your network? Great, but you need redundancy too.

Hi all, This month has been a real anomaly for unscheduled network outages across a range of carriers and service providers. Not only that, but the network support technicians are spread really thin as they’re working through the backlog of new year’s service provisioning tickets. What this all adds up to is if a service breaks, it’s taken substantially longer than usual for a resolution this month. What does this mean to you, you might ...

Why our hiring process is different

We do our own hiring here at Intuitive. It's a process that's been revised and refined over time and we're pretty happy with our results! When we put together a job ad, we include a "non-standard" set of questions at the end of the application. Here it is: How To Apply (IMPORTANT - not just the standard process!) Your attention to detail and your genuine desire to assist customers in solving their IT issues is ...

Give your IT Support company lead time

Monthly IT Support Update - February 2018 Hi all, We’re now well and truly back to the post-holiday levels of activity. How do I know this? Traffic is terrible, kids are all over public transport again, and the phones are ringing off the hook! It’s not all bad though, those lucky uni students are still on break for a few weeks! All this talk of timing segues nicely into my topic for this month - ...

Intuitive IT receives 81 for NPS!

Monthly IT Support Update - January 2018 Hi all, Welcome to 2018! I hope that the break was pleasant for you all and that if you’re back that things aren’t immediately hectic! Thank you to all who filled out the annual surveys - both the long form and single answer versions had plenty of responses this year, which made my little IT heart skip a beat! The single answer NPS (Net Promoter Score) survey is ...

May your IT be stable, and to all a good night!

Monthly IT Support Update - December 2017 Hi all, As this will be the last monthly IT summary for the year, on behalf of the Intuitive IT team I’d like to wish you all a relaxing holiday period and may all your IT services remain stable! Firstly, just a reminder of our reduced hours over the break - they are as follows: Friday 22nd December - Early close @ 1:00 PM 25th and 26th December ...

What are the priorities for IT support tickets?

#Urgent? - When to use priorities in your IT Support tickets Monthly IT Support Update - November 2017 Hi all, Firstly this month I’d like to give you some ‘refresher’ information regarding our Help Centre, which we use for handling your IT support cases, and storing all our general and client-specific documentation. You might not realise that you and your staff can all log in to this portal - it contains a history of all ...

Social Engineering, it will never happen to me. Think again

Monthly IT Support Update - October 2017 Hi All, This month I’m going to touch on a subject that I’ve written about in the past, unfortunately, the issue isn’t going away and is only getting more sophisticated - that issue is social engineering and it can result in the loss of sensitive information, money, and potentially the reputation of your business. What is social engineering? It manipulating people into performing an action or divulging confidential ...

Where is the sweet spot when replacing your staffs’ devices?

Monthly IT Support Update - September 2017 Hi All, Following on from last month’s report on BYOD devices and their benefits and drawbacks, this month I’d like to provide some information on some best practices if your business provides devices to staff, as this still represents the vast majority in the SMB area at present. Arguably, the most important aspect of managing your business IT devices is inventory and asset reporting, knowing who has which device, ...

Bring Your Own Device (BYOD) – The argument for and against

Monthly IT Support Update - August 2017 Hi all, For those of you who work on the financial year, I hope it was a successful one! I can tell you that we’ve been flat out here at Intuitive IT and that there is a very fine balance between busy and too busy (not that everyone agrees there’s such a thing as too busy)! This month I thought I’d discuss the trend of BYOD (Bring Your ...

Your IT Inventory – access is granted

Monthly IT Support Update - July 2017 Hi all, Following on from last month’s updated report format, this month I’ll be continuing expanding on your recommendations. An important aspect of managing your IT environment is knowing what hardware and software you have, and I know many of you have your own inventory systems, whether it’s just as simple as a spreadsheet, or a more complex function built into your ERP system; knowing what you have ...

A single indicator for the health of your IT infrastructure

Monthly IT Support Update - June 2017 Hi all, Firstly let me say thank you to those who responded to last month’s email. I really appreciate the feedback and will do my best to include all your recommendations in the future. One of the recommendations was to have a really easy to understand gauge of how well your IT systems are working. Obviously, the current monthly reports include this, but you do have to trawl ...

Help me help you. Help ME help YOU

Monthly IT Support Update - May 2017 Hi all,  Over the last few years, I’ve written many articles summarising hopefully relevant topics, ideas, and technologies every month. The general format has changed over time, but the message has tried to remain consistent; to provide you with information that aims to offer options for growing your business by streamlining IT processes and recommending appropriate, proven technology.  This month I’m going to do something a little different ...

All laptops created equal…, right? Wrong.

Monthly IT Support Update - April 2017 Hi all, Given that last month’s email was a bit depressing with the whole automating our livelihoods caper, I thought I’d go back to some IT bread and butter this month to mellow things out. We’ve had a few queries recently about the cost of hardware and software - specifically why there is such pricing disparity between consumer and business desktops and laptops. A computer is just a ...

5 IT Friendly Pranks for your April Fools Day

Autumn is setting in here in Melbourne, that means that April Fool’s day is just around the corner. We wanted to get you ready for a pranktastic day, without getting into too much trouble. So here are our top IT 5 pranks to support you (That probably won’t get you in trouble) in having some fun on April 1st. First things first, a bit of a disclaimer: Picking on people is not cool, don’t use ...

I for one welcome our new computer overlords

Monthly IT Support Update - March 2017 Hi all,  Last month I touched on AI as a technology that will make a difference in the near future, this month I’ll be going into a little more detail as to what exactly this means for businesses. There are advantages and disadvantages, not only for your business but yourself and society in general. Computerisation and automation of various jobs and even entire industries are going to drastically ...

IT trends to look forward to in 2017

Monthly IT Support Update - February 2017 Hi all,  Well, 2017 is well and truly underway and it’s looking to be another big year in IT. There are going to be a few major areas to watch and take note of this year. I’ll give a brief overview of these below, as well as what they could mean for your business. Social media presence There were and still are plenty of organisations that believe social ...

Intuitive IT nails IT NPS with 77!

Monthly IT Support Update - January 2017 Hi all, I hope you all had a good break and welcome to 2017! Here’s hoping this year will a productive one for everyone. Firstly I’d like to thank those of you who took the time to fill out our annual survey. The results were overwhelmingly positive, and our rating has improved from 70 last year to 77 this year. The industry average for IT is around 61 ...

Christmas 2016 Helpdesk hours

We are pleased to inform all our customers that Intuitive IT will be keeping the helpdesk running during the Christmas period. The helpdesk will be operating under different hours so please refer to the information below. As always, monitoring of your key systems and services will continue to be 24/7 and any critical issues will be addressed in the timely manner you have become accustomed to as an Intuitive IT customer. If the helpdesk is ...

IT Support holiday hours and…Sloths. Wait, what?

Monthly IT Support Update - December 2016 Hi all, Well, it’s the last monthly email for the year, and as promised six months ago, it’s time for the annual Intuitive IT questionnaire. Clients will receive the link to complete the survey via email. If you could take a few minutes to complete the questions therein it would be much appreciated. We’ll also be sending out the annual satisfaction survey in the next week or so, it’s ...

IT Risk Management – What you need to know

Monthly IT Support Update - November 2016 Hi all,  This month I’d like to talk about IT risk management. Traditionally, for the majority of businesses, IT risk management has been an afterthought, or not thought about at all. However, with most businesses almost complete reliance on technology to function, realistically it should be front and centre on any well thought out business strategy. IT risk management covers a range of areas, but its primary goal ...

5 Spooky Problems, That Scare the IT Department

Now you might think of IT support staff as logical, rational beings. But truth be told, we’re all quite superstitious. While the celebration of Halloween has slowly been on the rise in Melbourne, we’ve always been concerned about the occult side of computers. So with the Spooky Season upon us, I thought I would run you through the 5 biggest occult related fears IT support staff have, and a few of our recommended solutions. 1 ...

Document Management – The holy grail of IT

Monthly IT Support Update - October 2016 Hi all,  This month I’ll be writing a little about efficient document management. There have been a number of studies done that show on average staff can spend up to 15% of their time looking for files/information. There are three main problems associated with traditional file storage systems: Information is often siloed If a staff member creates a process or procedure and there’s no formal way of storing ...

The benefits of a good night’s sleep

We have a wealth of experience gained over the years, supporting Melbourne based companies with IT solutions and technical support. And no matter who we talk to, one issue we run into time and time again is that of the dreaded Slow Computer. It’s something everyone hates dealing with! There are numerous causes of a slow computer. More often than not, we find that the computer has been powered on for long periods of time. ...

Your business needs IT security. Period.

Monthly IT Support Update - September 2016 Hi all, There’s been a lot of activity in the news recently about data security, IT software vulnerabilities and hacking in general. iPhone malware, census fail and government department infiltration have been hot topics in the last few weeks. This month I’d like to explain what this all means for businesses.  You may think that because you don’t handle top secret government information that you will not be ...
With Intuive IT your cloud docs are safe

Disaster Recovery is not equal to having backups.

Monthly IT Support Update - August 2016 Hi all, This month I’d like to talk about disaster recovery (DR). I know some of you may have heard the term, and some of you already have a DR plan in place. For those that don’t, this summary is for you. Simply put, DR is a set of policies and procedures to allow for the continuation or recovery of services in the event of a natural or ...

We now accept Credit Cards

Monthly IT Support Update - July 2016 Hi all, Welcome to the new financial year, hopefully, it was a good one and the coming one will be even more prosperous. Over the last few months, a commonly asked question has been whether we take credit card payments. The feedback has been taken on board and we can now accept these payments, either for CapEx purchases or recurring OpEx transactions. We’ll look to develop a payment ...

4 (Melbourne-centric) qualities for your IT Support Company

You’re a Melbourne based business, so you have specific needs when dealing with your IT support provider. Now at first glance, you may think it makes no difference if my business is based in Melbourne, Sydney, Adelaide, Broken Hill or Manag-anag West. My IT needs will be the same where ever I’m based. You may find, however, there are certain things that a Melbourne based IT provider can give you over the competition. Here are ...

Have I Been Pwned? LinkedIn password breach worse than reported

The last week has seen a disconcerting trend of social networking data breaches, culminating in the largest leak of email addresses and passwords of all time. If you created an account with one of the social networking sites LinkedIn, Tumblr, Fling or Myspace between 2012 and 2013 your data could very well have fallen victim to afoul. However, all the reporting of this security issues misses the bigger issue. The fact that passwords are reused again ...

3 services to move to the Cloud

2016 has heralded in a new phase for the ‘cloud’, it has quickly become one of the decade's most defining technology within the industry, developing from a trivial IT buzz-word, into a point of unavoidable prominence. A good few months ago I composed a blog post entitled ‘3 Myths of Moving to the Cloud’, which detailed some common misconceptions many individuals hold surrounding the cloud and stated with a clear viewpoint that perhaps the cloud ...

Don’t let hackers take your business data. Lock that door.

One of our pillars of IT management in network security. We've always made it a priority to ensure our clients make sure their server is protected, because being connected to the internet is fraught with danger. So when we saw this post, "Criminals target small businesses with poor server security" from “Stay Smart Online”, a government initiative, we decided to help spread the word. We are also offering up our time for FREE during the month of ...

What is SEO?

A quick Google of the term ‘SEO’ will result in over 372,000,000 hits. That can be intimidating to anyone, especially those businesses who want to be “found on Google”. With many articles awash with abbreviations, algorithms and acronyms, they don’t make it easy for you to comprehend the importance of Search Engine Optimisation (SEO). We’d like the change that! Here’s our simple What, Why and How of SEO we hope will remove some of the questions you ...

One password for everything? Really?

Let’s talk about passwords. No, wait. Don’t leave! Passwords are important. Boring, but important, and I think it’s about time we talked about them a little. You see, on my daily commute into the office, I decided to catch up on some news and I happened across an IT article in The Sydney Morning Herald that caught my eye named “Ten tips to declutter your digital life”. “Oh”, I thought, “this could be interesting!” What ...

Why your server backups are so important.

I am furious. Out and out outraged. I can’t believe it still happens but it does. I was reminded of it again yesterday. Why so mad? Because it gives IT people a bad name and it’s soooo easy to fix. It shouldn’t even be an issue.   TEST. YOUR. BACKUPS.   Backups are important right? Right.   Talking about backups is boring right? Right.   But each and every business owner needs to read this ...

Amendment to the Online Privacy Bill

We read the online privacy amendment bill so you don't have to. Just take a minute to stop and think about all the private data that’s been correlated about you and your activities in the last week, month or year. Amazingly, in just a year it could fill thirteen 32 GB iPads! Nowadays, most of us would not think twice about giving out our home address, telephone number or even bank account details to companies ...

5 things you didn’t know Office 365 could do for your business

Everyone knows about Office 365 hosting your business data, but it's more than just a great place to host your email, calendar and contacts. Here are 5 things Office 365 can help with your business that you may not know about. Office on all of your devices Did you know you can get Office on your smartphone and tablet? Editing Excel documents on your phone may be cumbersome but you do at least have the ...

3 myths of moving to the cloud

Without a shadow of a doubt the current buzz word for SMEs when discussing Business IT is the "Cloud".  The cloud does carry some positive connotation. It's meant to be cheap, your data is accessible from anywhere in the world and everything is managed for you. Sounds fantastic right? The fact of the matter is, when it sounds too good to be true it generally is. Don't get me wrong, the cloud has some great ...

8 ways to get more out of your IT department

When it comes to IT, the question most medium size businesses are asking themselves is "how do I get the best out of my technology and IT department?"  Below is a list of some of the things management should do to ensure that your IT is given, and giving you the best chance of reaching your business goals. Stop ad hoc IT projects Nothing derails your business technology initiatives like an unplanned IT project requested ...

Intuitive IT launches new website

Intuitive IT has launched its fresh new website which encompasses a range of new features. Key changes include the website being built in a responsive format, meaning visitors can now easily view the website on PC, tablet or mobile! Also included in the new website are details of the true scope of services we are able to offer our clients. Although not new to our offering, strategic IT management is fast becoming an increased priority ...

Time to move away from classic email hosting

It’s time. You've been thinking about it for a while now as you've seen other people search and find emails from their phone that date back decades while you can’t receive the email from your client that was sent this morning. It’s your email hosting and you know it. It’s old and clunky and doesn't give you all the features you need. Well there is a very simply solution for you and your business. It’s ...

Important Update: Very Destructive Malware in the Wild

Hi all, Please be advised that there is a very destructive piece of malware doing the rounds at the moment. There are a few things that make this one more dangerous than normal: It doesn’t have a specific attack vector (how it gets into your system) - it may be an email attachment, a link in an email, a compromised or malicious website, or it may reside on a USB key someone may give you. ...

Ebola Phishing Scams and Malware Campaigns

After a disaster like the Ebola outbreak of West Africa, phishing emails and websites requesting donations for bogus charitable organisations begin to appear. Users should be aware of potential email scams and phishing attacks regarding the recent  Ebola disaster. Email scams may contain links or attachments which may direct users to phishing or malware-laden websites. Intuitive IT recommends that if you would like to donate to the fight to contain Ebola, please go directly to ...

Is your UPS smart enough to protect your servers and data?

The following is a case study of a new client that joined Intuitive IT recently. The company is an architectural firm located in Melbourne and employs 5 people. They had 3 servers and a UPS. Their previous IT provider had installed the UPS over 3 years ago. Recently, this company suffered a power failure and the UPS kicked in. However, it wasn't a smart UPS which means that the servers did not begin the process ...

Telstra Mobile claims account due in 2 days is overdue

For 2 days now we've been on the phone with Telstra trying to get data access back put on a mobile with no success. This story actually starts a week ago when the mobile was going overseas and in order to avoid the exorbitant data charges ($15,000 per GB) we barred the data plan. The phone came back into the country on Sunday and on Monday we rang Telstra and asked for the data to ...

Mobile Phone Health Scare: The Whole Story

There is no doubt that mobile phones have become an integral part of today’s society, with their abilities to surf the web, email, hold complete music libraries and much more. However these devices that we carry around with us all day and night may cause more harm than we would have imagined. The cancer research department of the World Health Organisation (WHO) recently released a report that stated mobile phone users may have a higher ...

The 2011 Budget and What It Means for Australian ICT

The 10th of May, 2011 saw the official announcement and release of the 2011 Federal Australian Budget by the federal Treasurer Wayne Swan. Below is a list of all the Information and Communication Technology (ICT) projects that were announced, as well as a list of spending cuts on ICT projects that were announced in previous budgets. Based on the estimated costs of the entire ICT project funding announcements, investment into Australian ICT has slowed - ...

Fix: “The User Profile Service failed the logon. User profile cannot be loaded.”

A client of Intuitive IT was recently trying to log into their computer. It took an excessively long time to login and when it did it seemed to have been reset to default, with all of their custom settings gone. Their e-mail was no longer set up on Outlook Express and the icons on their custom desktop icons had all disappeared as well. They contacted Intuitive IT with the problem and one of our technicians ...

Our New Home

On Tuesday the 8th of March, Intuitive IT left its long standing home and moved into the bustling and trendy heart of Fitzroy. A minutes walk from Brunswick Street, where we frequent to get our caffeine fix.   Moving into the Hive Studios building came out of necessity as Intuitive IT has continued to grow since it's inception and simply out-grew our previous office. Hive Studios is a shared professional workspace with a community atmosphere. The lower ...

Android Market Malware Scare

On March 4th, reports were released that Google had removed 21 malicious apps from its Android Market. These apps were malware aimed at getting root access to the user's device, gathering a wide range of information and acting as quietly downloads more malicious code to the device without the user knowing. Since then, Google now says that there were actually 58 dangerous apps removed from their Android Market, all created by the entity Myournet. The ...

How to Plan and Execute the Perfect Office Move

A business without its computers and phones up and running is losing money, so the project needs to be well managed to reduce the amount of downtime. Early Planning - Ensure you tell your suppliers at the earliest possible time the move is occurring. Get the account managers to scope out the new premises and ensure your services can be transferred to the new location. - Make sure your disaster recovery plan is up to ...

Future trends of the internet

Since I've been at Intuitive IT, I've started looking towards the future. What's the next big thing? What's the word going to be Tweeting and Facebooking about? Well, I recently stumbled across a blog that might have a bit of insight into the digital trends that we may all face in 2011.   From the benefits of social media in the Small Business market, to the use of Smart Phones to improve efficiency. This blog ...

New Vulnerability in Internet Explorer

Microsoft has warned that its Internet Explorer browser is at risk of a newly discovered vulnerability. The company has yet to develop a permanent fix for the security hole but does have a temporary fix that prevents hackers from exploiting a hole to install malicious scripts. To view the official Microsoft security bulletin, click here. You could be at risk simply by visiting an infected website. To apply the fix, please click this link. You ...

Linking Facebook to the Correct Business Page

Intuitive IT has recently hired Koray Adal to become the company's Marketing and Public Relations officer and with that, have discovered a glitch in the Facebook universe that we are here to resolve for you today. When Koray was at home, updating his Facebook, he tried to add Intuitive IT to his Facebook employment information. It was then that he realised that Facebook was unable to actually find the correct Intuitive IT business page and ...

Intuitive IT helps build Queensland flood appeal website

From late yesterday afternoon to the wee hours of this morning, we were feverishly working away on our computers building the Victorian Restaurants Unite, Queensland flood relief initiative. Our goal was to have the website available for registrations by the time it's brainchild, Alastair Dobbs made an appearance on ABC 774 Melbourne radio this morning. The website is aimed squarely at the hospitality industry of Victoria, asking restaurants to donate a percentage of their takings, ...

New look Intuitive IT Website

Today we launched a new look for our website. With a cleaner interface, font change to Century Gothic and modified colour scheme, I think the site has increased in readability and professionalism. In addition to the above we've also included the following: Added links to our social network pages Added both the support and sales phone numbers to the top of every page Removed flash based components so the site appears correctly on iPhone and ...

Tool to check (and fix) your Facebook privacy settings

Facebook privacy issues are just dominating internet issues at the moment. Because of the convoluted and confusing way Facebook has designed the privacy settings it is hard to tell what is secure and what isn't. Luckily the people at http://www.reclaimprivacy.org/ have created a tool that will show you how your private information is shared and then allow you to fix it. Fixing it can be as simple as clicking a button or just checking to ...

Best Business Laptop is MacBookPro – Linkedin experts

So the time arrived for me to purchase a new laptop. I’ve been using a MacBook Pro (early 2008 model, the model released just before the first uni-body) I have to return the laptop to one of my clients that was allowing me to use it. Thus the need for a new laptop. I thought I’d do some crowd sourcing and ask the LinkedIn.com experts to see what they thought the best business laptop is. ...

First impressions of Microsoft Security Essentials

I take issue with a company that creates an operating system, and then creates a security product to help keep said operating system safe. The focus should be applied to fixing the operating system, not creating separate software to remedy the situation. I am of course speaking about Microsoft, their Windows operating systems and their Live OneCare suite of security products which you had to pay for! That's right, you pay for an insecure operating ...
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5 ways to secure yourself online

Securing yourself and your private information on the internet is fast becoming a very hard thing to do. This is especially the case if you consider yourself a novice or intermediate level user. The following tips should help you in securing your computer and personal information on the internet. 1. Anti-Virus Software Ensure you have anti-virus software installed on your computer. Anti-virus applications are relatively inexpensive these days so there is no excuse for not ...