NPS Score for 2019 – Seventy-five percent of our customers rated us a 9 or 10

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NPS Score for 2019 – Seventy-five percent of our customers rated us a 9 or 10

Hi all,

Welcome to the new year (better late than never!) – if you’re back at work, I hope the break was refreshing, and if you’re still away don’t worry about reading this blog post today!

Thank you to all who filled out the annual surveys – both the long form and single answer queries had some great information and excellent feedback and I’m really proud that the vast majority of the staff we support (75%) rated us either a 9 or 10 out of 10.

Here are some of the great comments we received:

Overall the network installation was a positive experience. Would recommend

Everything that you have done for us, has been done quickly, efficiently and at a reasonable cost.

We always get prompt service first time.

the boys are great and always fix my issues in a timely manner

The support IIT provide is outstanding.

Intuitive IT plays an integral support role within our business. Support and recommendations are always immediately available, very approachable and professional interactions, always willing to take the time to find a solution. Extremely knowledgeable team with a diverse range of complimentary skills and experience. Always a pleasure to deal with.

Every time I call, it's answered quickly, and the problem is resolved efficiently.

NPS Score

On that subject, this year we’ll be measuring customer satisfaction more accurately to ensure we’re providing the best IT service possible, and that any issues with satisfaction are addressed in a timely manner.

As part of this process, we’ve started sending out satisfaction rating requests when a case in our system is solved. It’s a simple ‘Good’ or ‘Bad’ click with an optional comment and takes very little time to complete, so it would be great if you could let your staff know that responding to these is greatly appreciated.


About the author

Eden has over a decade of experience in the IT industry. Working with numerous organisations from a diverse range of industries; education, finance and renewable energy to name a few.

Prior to joining Intuitive IT Eden worked at a top tier Managed Services provider which gave him valuable experience in a wide array of enterprise level technologies and customer environments.