Grow Revenue articles

How good is that feeling when you think of a great idea of AI? You paste in your text to ChatGPT (or other), and it returns some fantastic output. You feel like you’ve just found a cheat code for work. Right? However, you need to be very, very careful about what you provide and where you do it. Because that content you just pasted could be used in someone else’s query. So it leads to ...

Embracing the Cashless Revolution: Why Your Business Should Adapt The world has shifted to digital, and payment methods are no exception. Gone are the days when cash, cheques, or debit cards were the only options. Digital wallets like Apple Pay, Google Pay, and PayPal are becoming standard today. Customers increasingly expect businesses to offer these modern payment solutions. For small businesses, staying competitive means keeping pace with these trends. If customers can’t pay using their ...

Customer service is fundamental to the success of any business. As customer expectations evolve, companies must adapt their strategies and tools to meet these changing demands. Did you know that 55% of customers prefer self-service options over speaking to a representative? Technology is pivotal in this shift, providing innovative solutions that enhance efficiency, personalisation, and overall satisfaction. So, what technologies can improve your customer experience? Below, we’ll explore several currently transforming customer service options and ...

Artificial Intelligence is no longer just for big-budget companies. Today, small businesses can access AI tools that enhance operations, improve customer experiences, and increase profits. The emergence of affordable AI solutions has opened up opportunities for small businesses to harness powerful technologies without breaking the bank. This post will explore seven effective ways to use AI to thrive in a competitive market. Streamlining Customer Support with AI Chatbots Many small businesses need more customer service ...

Running a small business can feel like a whirlwind—constantly juggling numerous tasks and roles while racing against the clock. What if you could reclaim some of that precious time? Enter task automation: your secret weapon for streamlining workflows and boosting productivity. Small businesses can benefit significantly by automating routine and repetitive tasks, freeing up valuable time and resources. Each minute saved can lead to greater productivity and profitability. This guide will introduce you to the ...

Let's be honest – AI can be overwhelming. The hype is everywhere, promising to revolutionise every aspect of business. Every business we’ve spoken to about including AI in their technology wants to do it but doesn’t know how. As a business leader, how do you cut through the noise and strategically leverage AI to achieve tangible results? This blog post aims to be your no-nonsense guide to AI implementation from a strategic perspective. We'll start ...

Artificial Intelligence (AI) is a potent tool that elevates your workforce's productivity, efficiency, and creativity. However, its implementation comes with challenges and risks that businesses must navigate to harness its benefits effectively. Businesses must set clear ethical guidelines, often called "AI rules," governing staff interaction with AI. This ensures transparency in the use of AI for handling business data. Employees may only utilise AI with established guidelines, leading to missed opportunities for significant time savings.  ...

"ANZ kills cash…" screams the media as the headline is splashed across news sites and your feed. "Why you soon won't be able to withdraw cash…" Is this the end of cash? Are we all expected to now pay contactless with our smartphones or watches? Well, the move to a cashless society continues to gain pace - with only 27% of all transactions completed by cash post-pandemic.  Aside from the convenience of not carrying physical ...

Happy new year everyone! I hope you are well-rested and ready to tackle 2023. We finished the year on a high with our Christmas Party and a race around the track in Go Carts. James was the winner on the day, dominating the heats and finals from start to finish. Our team also grew by one, with Jai Raghuvanshi joining our team as a trainee helpdesk analyst. Jai (pronounced Jay) recently graduated from Swinburne, where ...

AI technology is advancing at an incredible rate, and it is becoming increasingly difficult to tell the difference between content that is generated by AI and content that is created by humans. AI algorithms are now able to generate highly realistic text, images, and even videos that are indistinguishable from those created by humans. This level of sophistication allows AI to perform a wide range of tasks, from generating personalised responses to customer inquiries to ...