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Articles about using technology to drive innovation and transform your business into a digital force

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How to use AI in your business

Let's be honest – AI can be overwhelming. The hype is everywhere, promising to revolutionise every aspect of business. Every business we’ve spoken to about including AI in their technology wants to do it but doesn’t know how. As a business leader, how do you cut through the noise and strategically leverage AI to achieve tangible results? This blog post aims to be your no-nonsense guide to AI implementation from a strategic perspective. We'll start ...

Strategic AI Integration: Tips for Establishing Effective Staff Guidelines

Artificial Intelligence (AI) is a potent tool that elevates your workforce's productivity, efficiency, and creativity. However, its implementation comes with challenges and risks that businesses must navigate to harness its benefits effectively. Businesses must set clear ethical guidelines, often called "AI rules," governing staff interaction with AI. This ensures transparency in the use of AI for handling business data. Employees may only utilise AI with established guidelines, leading to missed opportunities for significant time savings.  ...

7 Ways to Transform Your Customer’s Digital Experience

"ANZ kills cash…" screams the media as the headline is splashed across news sites and your feed. "Why you soon won't be able to withdraw cash…" Is this the end of cash? Are we all expected to now pay contactless with our smartphones or watches? Well, the move to a cashless society continues to gain pace - with only 27% of all transactions completed by cash post-pandemic.  Aside from the convenience of not carrying physical ...
Intuitive IT NPS Score for 2022 - 85!

Outstanding customer service in the IT industry

Happy new year everyone! I hope you are well-rested and ready to tackle 2023. We finished the year on a high with our Christmas Party and a race around the track in Go Carts. James was the winner on the day, dominating the heats and finals from start to finish. Our team also grew by one, with Jai Raghuvanshi joining our team as a trainee helpdesk analyst. Jai (pronounced Jay) recently graduated from Swinburne, where ...
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AI leaps forward with Chat GPT

AI technology is advancing at an incredible rate, and it is becoming increasingly difficult to tell the difference between content that is generated by AI and content that is created by humans. AI algorithms are now able to generate highly realistic text, images, and even videos that are indistinguishable from those created by humans. This level of sophistication allows AI to perform a wide range of tasks, from generating personalised responses to customer inquiries to ...
Intuitive IT can help you improve you customer experience

7 Apps Improving Customer Experience for 2023

"C'mon, let's go into the City for the day…" Those words rang in your ears as you watched your mother shuffle along the queue. She was slowly moving the trays forward. The china plates rattle as if they are destined to smash. And the smell of lunch drifting through the air. The mouth-watering food selection...roast of the day, sandwiches and cakes.  And the highlight was a frog in the pond. Red jelly, of course.  The ...
Automation saves your business time and money

4 key reasons to automate your business

During April, Intuitive IT was working hard on creating more efficiencies and automations in the business. In doing so, we thought it would be a good idea to share four key reasons to automate your business. As a Melbourne IT support company, we have access to skill sets that make the process of developing automation a lot easier than most. You would think that this would mean we're running a Jetsons-like world of bots and ...
automation can save your business time and money

Automation for Business to save time and money

Save your staff time and money by automating mundane tasks I wanted to start this month’s update by talking about an internal case study in automation and give you a real-world example of how a very small manual task once automated can provide a very big decrease in costs. This is something small business owners should be talking to their IT provider about regularly. Manual tasks within business cost time and money. Automation through the ...

Helping our clients with automated data breach notification

  Early last week I received a call from a friend who was worried about a scam email he received. Initially, I thought “what’s the big deal?”. How bad can a scam email be? Just mark it as spam, delete it and move on.   He went on to explain that the scam message informed him that they had access to his computer and information on it. They “proved” this by stating they had his ...