vCIO articles
The Best Customer Service for an IT Provider
Happy New Year everyone! I hope you got a good break in before the 2024 work year begins. I hope you weren’t hoping for too much sun, as it’s only felt like summer in patches. Our 2023 year finished with a few games of Darts down at Oche on Elizabeth St before heading up to Gingerboy for a banquet for the ages. Earlier in the month, we had our first photo shoot with the team. ...
5 Must-Know Critical IT Policies for Melbourne Business (Small and Big)
You stop stone cold. The streets stand still, and to your right… you're face-to-face with a tram. Somehow you've held on to your piccolo. Even though you're sweating bullets. But the tram driver looks at you and shakes their head. You look back…mouthing "I'm sorry", taking a step back. It drizzles (how Melbourne) as you look around the deserted Bourke Street mall. DJs have moved to one side, but the rest of the mall is ...
5 Critical Steps You Must Do When Your Mobile Phone Is Missing
You're sitting in a taxi, frantically checking your pockets, your bag…where did you put it? Then, suddenly, it dawns on you. As your plane levelled at 35,000 feet, you slid your smartphone into the seatback pocket. But now you are cruising home along the Monash Freeway (sorry, crawling along the Monash). And you can't believe you have left it onboard. It's 2022, and no one wants to go to an airport. Tullamarine is no different. The ...
Switching to a new IT Company? 5 things to look for
When you're in need of an IT company, it's important to do your research. Not all companies are created equal, and some may not be the best fit for your specific needs. Here are five things to look for when selecting an IT company: Choosing the best IT firm may be a difficult task. There are several criteria to consider, and it's critical to ensure you pick the ideal business. Note: If you're a Melbourne ...
Outsourced IT or Internal IT team?
A client of ours, one that we've been supporting for close to 10 years recently came to us with a question. They have a business of about a hundred staff, with six locations around Australia, with their head office located in Melbourne. They had a national IT manager who was an internal staff member and an IT assistant who helped out with some of the onsite issues in the Melbourne office. To complement their IT, ...
Treat Covid-19 as an opportunity
How technology can be an opportunity and not a threat during Coronavirus Hi all, It’s now clear that the COVID-19 pandemic is going to leave a long term, if not a permanent mark on how businesses do business (and society in general operates) going forward. This month I want to talk about what we’re doing at Intuitive IT to streamline our business systems. We’re using this uncertain time as an opportunity to ...
Introducing your IT Score to your monthly reports
Hi all, As I mentioned in last month’s report, I attended the 2019 AusCERT cyber-security conference where we learnt about current initiatives to help protect your staff and business data. It made us reflect on our current reporting, in particular, your monthly “traffic light” IT report. When we first developed that report, our intention was to easily highlight the key areas in your IT environment that need your attention. When we started generating ...