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IT Support for Melbourne Accounting Firms

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Keep your practice running through tax time. Keep client financial data locked. Stop worrying about invoice fraud.

Melbourne accounting practices run on deadlines and trust. Your files hold tax file numbers, identity documents, bank details and financial statements, and your practice sends invoices and moves money every week. That makes accounting firms a prime target for email compromise and payment redirection, where a fake email changes the bank details on an invoice.

Without the right IT foundation, an outage in lodgement season costs billable hours, a compromised mailbox puts client money at risk, and former staff who keep access put client files in danger.

Speak with an IT specialist who knows Melbourne accounting practices

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Intuitive IT can help

Intuitive IT provides fixed-fee managed IT for Melbourne accounting practices with 10 to 200 staff.

Your practice software is supported by its vendor. We look after everything around it: staff devices, Microsoft 365, user access, security and backups, and we deal with the vendor on your behalf when something breaks. We also freeze non-urgent changes during EOFY and lodgement peaks, so nothing new breaks in your busiest weeks.

A 24/7 Security Operations Centre monitors your endpoints and Microsoft 365 sign-ins and responds within minutes, and your security uplift is measured against SMB1001. See what our managed cyber security services cover, or read how we built a hybrid email setup for Tax Success franchisees.

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Common IT issues in Melbourne accounting practices

Hover over each card below to see how we help with these common IT issues.

Invoice and payment fraud

A fake email changes the bank details on an invoice.

Caught early, staff trained

Our SOC monitors Microsoft 365 sign-ins 24/7, so a compromised mailbox is caught quickly, and monthly simulated phishing tests train staff to spot fake payment requests.

Leftover access

Former staff still have access to client files.

Joiners and leavers handled

New starters are set up and leavers locked out on time, so former staff never keep access to client files.

Software outages

Practice software goes down in lodgement season.

We deal with the vendor

We take the problem up with your practice software vendor, so your team can keep working.

Lost client records

A client file or mailbox is deleted or encrypted.

Microsoft 365 backup

Your Microsoft 365 data is backed up, so a deleted file or a compromised mailbox doesn't mean lost client records.

Badly timed changes

An update breaks something in the middle of EOFY.

Tax-season change freeze

We freeze non-urgent changes during EOFY and lodgement peaks, so updates and projects never disrupt your busiest weeks.

Slow support

Support that's slow, offshore or billed by the hour.

Melbourne engineers, fixed fee

Unlimited support for a fixed fee from engineers in our East Melbourne office. Nothing is offshored.

Start with a 30-minute IT risk conversation

We'll ask about your firm, how your IT is run today and what's worrying the partners. You'll leave with a clear view of where your biggest IT risks sit, even if we don't end up working together.

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FAQ: IT Support for Accounting Firms

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Comparison Table: Standard IT Support vs Intuitive IT's Support for Accounting Firms

Primary focus Closing tickets and basic uptime Data control and protecting the candidate database
Compliance Limited, generic controls Support for Vendor Security Questionnaires and PSA protection
IT Support Offshored, misaligned timezone All staff in Melbourne. Local experts who understand speed to market
Onboarding Ticket-based; new starters often idle for days New Consultants on the phone and billing at 8:00 AM Monday
Reporting Metrics around tickets and patches Governance reporting on IT ROI and placement efficiency
Security framework Partial or ad-hoc tools Zero-trust architecture to stop "Rogue Consultants" from stealing data
Offboarding "Submit a ticket" and wait hours for lockouts Guaranteed sub-15-minute "Kill Switch" for immediate lockouts
Asset Protection Leaky bucket infrastructure with high risk IT systems built like a vault to protect your intellectual property
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