IT Strategy articles

We sell Microsoft licensing. So this is an awkward thing for me to write down, and I'm writing it anyway: if you buy Copilot seats this month and hand them out on Monday, you'll waste the money, and you might create a problem you didn't have. Not because the product's bad. It isn't. It's what happens in the fortnight before anyone types anything. What a Copilot licence actually does on day one Think about a ...

Somewhere in your firm there's a document that says who can commit the firm to what. It might be called a delegation of authority schedule, or a signing matrix, or just "the approvals policy". It's been through the board. It says a senior associate can authorise up to a figure, that above another figure it needs two partners, and that certain things need you personally regardless of the amount. It's one of the oldest and ...

Understanding Malware and Ransomware: What You Need to Know Malware and ransomware are two dangerous types of software that can harm your computer or steal your data. Downloading them can have serious consequences. In 2024 alone, over 60 million new strains of malware were discovered online. That's why it's crucial to understand the difference between these threats. This guide will help you identify and protect yourself from both. What is Malware? Malware, short for "malicious ...

Many businesses need help turning vast amounts of data into usable information. Research shows up to 73% of business data needs to be analysed, leaving valuable insights untapped.  Data engineering helps solve this problem by developing systems that organise raw data, making it easily accessible and actionable. By building efficient data pipelines, businesses can transform data into valuable insights that drive long-term success. What Is Data Engineering? Data engineering is creating systems to collect, store, ...

A reliable and secure network is more critical than ever. A brief network outage or security breach can result in downtime, data loss, and frustrated employees. That’s why network support is essential—it keeps systems connected, secure, and capable of handling modern business demands. From resolving connectivity issues to preventing cyber threats, network support is the backbone of smooth operations for any business. What Is Network Support? Network support encompasses the services and solutions needed to ...

Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company handles the aftermath can significantly affect its reputation, financial stability, and legal standing. The average cost of a data breach has soared to more than 7 million AUD. Effective damage control requires a well-planned approach, yet common pitfalls can worsen the situation. This article outlines key steps for managing data breach damage ...

Customer service is fundamental to the success of any business. As customer expectations evolve, companies must adapt their strategies and tools to meet these changing demands. Did you know that 55% of customers prefer self-service options over speaking to a representative? Technology is pivotal in this shift, providing innovative solutions that enhance efficiency, personalisation, and overall satisfaction. So, what technologies can improve your customer experience? Below, we’ll explore several currently transforming customer service options and ...

Artificial Intelligence is no longer just for big-budget companies. Today, small businesses can access AI tools that enhance operations, improve customer experiences, and increase profits. The emergence of affordable AI solutions has opened up opportunities for small businesses to harness powerful technologies without breaking the bank. This post will explore seven effective ways to use AI to thrive in a competitive market. Streamlining Customer Support with AI Chatbots Many small businesses need more customer service ...

Data is one of a business's most valuable assets, but managing it throughout its lifecycle can be complex. Data Lifecycle Management (DLM) refers to the processes and policies governing how data is handled, stored, and disposed of. As businesses continue to generate and store vast amounts of information, effective DLM becomes increasingly essential. Successfully navigating DLM challenges requires a comprehensive strategy that balances security, compliance, and operational efficiency. What is Data Lifecycle Management? Data Lifecycle ...

Is your software system tangled in technical debt? Has your company’s software system gone from sleek and agile to a tangled mess of shortcuts, patches, and workarounds? Welcome to the world of technical debt. This hidden saboteur accumulates over time, threatening your efficiency. What Is Technical Debt? Think of technical debt as the interest on a loan you never meant to take. It builds up when companies opt for quick IT solutions instead of investing ...