Cloud articles

Customer service is fundamental to the success of any business. As customer expectations evolve, companies must adapt their strategies and tools to meet these changing demands. Did you know that 55% of customers prefer self-service options over speaking to a representative? Technology is pivotal in this shift, providing innovative solutions that enhance efficiency, personalisation, and overall satisfaction. So, what technologies can improve your customer experience? Below, we’ll explore several currently transforming customer service options and ...

Travelling with technology is now essential. We depend on our devices for work, communication, or entertainment. However, travelling exposes these gadgets to theft, damage, and loss. Here are eight best practices for keeping your devices safe on your next trip to help you avoid tech troubles. Use Protective Cases Invest in high-quality protective cases to safeguard your gadgets from bumps, drops, and scratches. Choose sturdy, snug-fitting cases. For laptops and tablets, opt for hardshell cases, ...

In today's fast-paced business environment, adaptability is critical. Modern workspaces extend beyond traditional office walls, allowing employees to collaborate effortlessly from anywhere - whether enjoying coffee at a café or relaxing at home. This is the power of a mobile-optimised workspace, a true game-changer for productivity and performance. Did you know that 51% of employees use company-approved apps when working on mobile devices? Why Optimise for Mobile? The contemporary workforce operates differently. The rigid 9-to-5 ...

The office environment is experiencing a significant transformation. Sterile cubicles and repetitive routines are becoming a thing of the past. Modern smart offices are now centres of innovation, designed to empower employees, streamline workflows, and enhance collaboration. Technology is at the heart of this evolution, with intelligent features seamlessly integrated into the workspace. But with so many options available, how do you start? Here are the top six innovative office trends worth considering. They can ...

The era of cluttered desks piled with papers and rows of filing cabinets is over. Today's office spaces are vibrant centres of innovation where technology takes centre stage in driving transformation. Harnessing the right technological tools can profoundly enhance your team's productivity by streamlining workflows and fostering seamless collaboration. Is your company maximising technology's potential? This article delves into how technology fuels productivity in the modern office. We'll examine its benefits and offer insights on ...

As cyber threats continue to evolve rapidly, it's imperative to stay proactive. Safeguarding sensitive information has become non-negotiable in today's digital landscape. With data security threats growing in complexity and frequency, adaptation is essential. As we enter 2024, we anticipate both promising advancements and persistent challenges in the cybersecurity realm. According to recent surveys, over 70% of business professionals affirm the value of their data privacy endeavours and report experiencing significant benefits as a result. ...

Cloud computing has transformed business operations, offering scalability, flexibility, and cost-efficiency. However, it also brings a challenge known as cloud waste. Cloud waste refers to the unnecessary expenditure of resources and funds on cloud services. For instance, running idle instances, overprovisioning resources, or not using reserved cases are all examples of cloud waste. These services must often be more utilised or optimised to their full potential. Studies show that approximately 32% of cloud spending is ...

In the ever-changing world of cybersecurity, organisations face daunting challenges. They must process enormous volumes of data while ensuring rapid and effective incident responses. The complexities of maintaining an organisation's security posture add to these challenges, making the need for a solution like Microsoft Security Copilot, all the more critical. Introducing Microsoft Security Copilot—a groundbreaking, AI-driven security solution unlike any other. This tool offers personalised insights, equipping your team to strengthen your network. It integrates ...

Technology plays a crucial role in enhancing efficiency, productivity, and competitiveness. For small businesses, the modernisation of workforce technology presents both an opportunity and a challenge. Modern technology can empower small businesses, enabling them to thrive in the digital era. However, many of them need to catch up on modernisation efforts. For instance, over 30% of small businesses last updated their systems over four years ago. Several factors contribute to the reluctance of SMBs to ...

Microsoft 365 boasts an impressive collection of cloud-based productivity tools designed to enhance your efficiency and speed in the workplace. Renowned for its continuous innovation, Microsoft has pioneered the industry. Introduced initially as Office 365 in 2013, M365 was among the earliest all-in-one cloud tools. Today, Microsoft and its business tools stand at the forefront of generative AI technology. Microsoft 365 has integrated remarkable AI innovations within its platform, seamlessly incorporating them into Word, Excel, ...