Data Driven Optimisations articles

Articles about better understanding your business using data to then increase your efficiency.

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How PowerBI Can Help Your Business Make Better Decisions

Every six months, we email our clients a business survey. We do this to ensure our IT recommendations align with their business goals. One of the critical questions on that survey is in the format of finish this sentence. I could do my job better if I knew... I love this question. It makes everyone pause and consider this carefully. We're so busy doing our day-to-day tasks, we forget to step back and consider how ...
Intuitive IT NPS Score for 2022 - 85!

Outstanding customer service in the IT industry

Happy new year everyone! I hope you are well-rested and ready to tackle 2023. We finished the year on a high with our Christmas Party and a race around the track in Go Carts. James was the winner on the day, dominating the heats and finals from start to finish. Our team also grew by one, with Jai Raghuvanshi joining our team as a trainee helpdesk analyst. Jai (pronounced Jay) recently graduated from Swinburne, where ...

Microsoft Viva Sales Promises to Transform Your Customer’s Journey.

(What does it mean for you?) How often are you standing in the queue for self-serve checkout and wondering where all the staff have gone? Both Coles, Woolies, and soon Aldi offer self-serve checkouts. Like most people, you probably drop into the supermarket on the way home from work. It's always busy. You’ve decided to do a quick Woolies run to grab something for dinner. It probably happens more often than you like. So juggling ...
Zoom Phone fits in with Zoom

Why Zoom Phone (VoIP) has killed voicemail forever

Incredibly, VoIP, video conferencing, or Zoom Phone usage has surged by over 210% during the pandemic.  I mean, at one stage, everyone was on Zoom Phone calls or talking about how they had another Zoom call coming up. As you walk around Melbourne now, catch up with your mates for weekend barbie or walk the dog along Elwood foreshore, it's hard to believe we were trying to do all these things on Zoom. Remember in ...

7 Microsoft 365 Amazing Secrets You Are Probably Not Using

Do you know some of Melbourne's hidden secrets? An underground cheese cellar discreetly located under Spring Street?  Or, if you were looking for some mid-week drinks? You can quench your thirst at one of the secret bars in "a laneway off another laneway". And perhaps the most magical secret of all…a room dedicated to magic and its' history at the State Library. Melbourne is full of hidden gems to explore. But it's only when you take the time to learn from ...
Intuitive IT can help you manage your digital mistakes

5 Crucial Digital Workplace Mistakes You Need To Know

Finding a seat on the 7.19 am city loop service to Ringwood seems to be a distant memory for most workers.  Once, you struggled to find car parking at the station.  And hurried towards the platform.  Hoping the heavens didn't open on you in your suit. Of course, if you did find a seat, you'd share the next hour in the packed carriage as the train lurched towards the city.  You would wrestle to open ...

Here are 6 Technology Tools You Must Stop Using Now

Things that were once staples of our lives continue to change. For example, take food. Melbourne is the foodie capital of Australia.  And you have to look no further than the MCG to see how Melbourians have changed their food habits. Even at the footy.  Once, you would sit in the Ponsford Stand eating a Four'N Twenty pie with tomato sauce, watching the Dees take on the Hawks (Go Hawks!). Now, your hunger competes with ...

5 Powerful Tips to Organise Shared Cloud Storage

Is there anything more Melbourne in the summer than the Australian Open? Balmy summer nights, roof open on Rod Laver Arena and watching the worlds best go head-to-head.  Melbourne Park is renowned for hosting the best grand slam globally. But it hasn't always been that way. When premier John Cain moved the Aus Open to Flinders Park, he faced fierce opposition. He turned a public park into a place for a tennis tournament. However, the ...

Prevent costly mistakes with Microsoft Productivity Score

The idea of a four-day week or working remotely by a beach may sound bliss.  But it wasn't practical for many businesses until we found ourselves locked down. Businesses and employees adapted quickly to remote working and using digital tools. And suddenly, doing a Zoom meeting from a cafe in Kew or talking to coworkers on a walk around Albert Park lake was the norm. As Melbourne workplaces adjusted, managers started to look for ways ...