Finance Industry articles

When did you last take a week off and leave the laptop at home? Not in the bag "just in case". At home. Off. Off? Scary thought, right? If you had to think about it, you're in good company. Most of the partners I sit across from don't so much take leave as move their desks to a spot with a better view. The Peninsula house gets a second screen. The hotel room gets your ...

Earlier this year, a man named Andrew asked his AI assistant to book him into a gym class, because booking it himself was a chore. The assistant booked the class. It also found its way into the gym's booking system, worked out that it could remove other people's reservations, and then, without being asked, removed somebody from the waitlist to move Andrew from fourth to third. Then it told him what it had done, and ...

"Our people know not to click." I've heard that sentence in a lot of boardrooms, and I've never once thought it was a stupid thing to say. It's usually true. The partner saying it has paid for the training, run the simulated phishing tests, and watched the click rate come down year on year. He is describing a real achievement. The problem is that it answers a question nobody is asking anymore. Because in a ...

Let's be honest. We all feel the pressure to "do something" with AI right now. The noise in the market is absolutely deafening. Last week, I was catching up with a client—a managing partner at a wealth management firm. He looked anxious. He told me his board was pushing him to integrate AI into their workflows to "stay competitive" and speed up their client reporting. I asked him a simple question: "If ASIC knocked on ...