Intuitive articles
A list of all our IT business support articles under the category of Intuitive IT
The Best Customer Service for an IT Provider
Happy New Year everyone! I hope you got a good break in before the 2024 work year begins. I hope you weren’t hoping for too much sun, as it’s only felt like summer in patches. Our 2023 year finished with a few games of Darts down at Oche on Elizabeth St before heading up to Gingerboy for a banquet for the ages. Earlier in the month, we had our first photo shoot with the team. ...
How we use Business Intelligence (Power BI)
As organisations want to understand their businesses better, more and more conversations are around Business Intelligence or BI. The more meetings we have around BI, the more we realise that outside a specific scope of existing reports and data, owners and management aren't really sure what other insights they need. So inevitably, the question of how we use Power BI or Google Looker in our business is asked. Here is one way we use Business ...
Taylor Swift + the Cloud = Bigger than the whole sky
Apologies for the delay in getting this month's newsletter out; it's been a Cruel Summer, I mean Winter. The last time we were this caught up with superstars was when Lady Gaga decided to pose for a photo next to our front door. It's been a crazy end of financial year for us, and the release of Taylor Swift tickets required much attention. Anyone with teenage daughters can attest to this. We've been telling them all ...
Fitzroy loses an IT Provider, while Melbourne gains
With a heavy heart, I announce we are leaving our home of Fitzroy after 12 years. One less IT Provider in Fitzroy. The more exciting part of this announcement is that as of June 1, we are moving to our new home in the CBD! From little things… After starting the business around the kitchen table, our (my) first office was a small desk we were able to squeeze into the laundry. When the phone ...
Zoom Phone freed us from sharing Mobile numbers
Late last year we boldly decided to remove our mobile phone numbers from our email signatures quietly. For a business that is so focused on customer service, removing it could be seen as counter-intuitive (pun intended). However, my argument is it will make for a better customer service experience and streamline support queries. We’ve been able to achieve this because we’ve moved our business phone system to Zoom Phone. Zoom Phone is the business phone ...
Outstanding customer service in the IT industry
Happy new year everyone! I hope you are well-rested and ready to tackle 2023. We finished the year on a high with our Christmas Party and a race around the track in Go Carts. James was the winner on the day, dominating the heats and finals from start to finish. Our team also grew by one, with Jai Raghuvanshi joining our team as a trainee helpdesk analyst. Jai (pronounced Jay) recently graduated from Swinburne, where ...
Intuitive IT Business Apple Mac Support
After a whirlwind July, we’ve entered the last month of winter. The days are noticeably longer, and the idea of spring doesn’t seem like a pipe dream. If you’re one of the five people that didn’t travel to Europe during July, then you’ll be like me, hanging out for the warmer weather! One of my favourite new technologies is Dall-e-2 (pronounced Dali). You provide a text prompt, and the AI behind the scenes will generate four ...
Christmas IT Support 2021
1 Week until Christmas There is only 1 week until Christmas, and today the Intuitive IT team winds down for a summer break. I hope the weather is obliging. We’ve pushed all new project work to the new year and we look forward to getting it started once we’re all back on deck. I hope you, your team and your families enjoy the summer break too. It’s fair to say the last 19 months have ...
Protect against CEO email fraud
In this month's update, we discuss why you need to upgrade your Anti-virus to detect advanced threats, protecting your business against CEO Fraud, a self quoting tool for migrating to Microsoft 365 and fun and games inside Intuitive IT. June is always a time of reflection for us at Intuitive, as it would be for most businesses. 12 months ago most of us had just entered a second lockdown. Today, it appears some of us ...
Outsourced IT or Internal IT team?
A client of ours, one that we've been supporting for close to 10 years recently came to us with a question. They have a business of about a hundred staff, with six locations around Australia, with their head office located in Melbourne. They had a national IT manager who was an internal staff member and an IT assistant who helped out with some of the onsite issues in the Melbourne office. To complement their IT, ...