Intuitive articles

A list of all our IT business support articles under the category of Intuitive IT

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Protect against CEO email fraud

In this month's update, we discuss why you need to upgrade your Anti-virus to detect advanced threats, protecting your business against CEO Fraud, a self quoting tool for migrating to Microsoft 365 and fun and games inside Intuitive IT. June is always a time of reflection for us at Intuitive, as it would be for most businesses. 12 months ago most of us had just entered a second lockdown. Today, it appears some of us ...
Intuitive IT helps your business work well as a team

Outsourced IT or Internal IT team?

A client of ours, one that we've been supporting for close to 10 years recently came to us with a question. They have a business of about a hundred staff, with six locations around Australia, with their head office located in Melbourne. They had a national IT manager who was an internal staff member and an IT assistant who helped out with some of the onsite issues in the Melbourne office. To complement their IT, ...

Intuitive IT launches Cyber Resilience Audit

Want better cybersecurity but don't know where to start? Start here Cybersecurity, cyber resilience, malware, hackers, data breach, change your password. It's never-ending, and it is becoming more and more prevalent. The risk to businesses is growing day by day, and it's important that every business has an understanding of where they sit with their cyber resilience.   What will happen to your business if you have ransomware on your network?   What will happen ...
Intutive IT's NPS score for 2020. An Excellent 82

Intuitive IT’s brilliant Customer Service score

We couldn't be prouder Welcome to 2021. I think a lot of people were hoping that ticking over to the new year would be we would leave a horrid 2020 behind us. That may be true, the issues we faced last year are still with us, but hopefully will not be as difficult. From Intuitive's perspective, our year ended on a very positive note. Our yearly survey was a great success. We recorded our highest ...
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Intuitive IT does Movember again!

With the restrictions in Victoria finally and thankfully easing we can start thinking about returning to office-based working. As part of this, there are sure to be plenty of devices that haven’t been turned on for quite some time. Not only will these devices be well behind on their security updates, given the work that has gone on behind the scenes at Intuitive IT over the last six months we need to ensure our management ...
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(Hopefully) happy financial year

The new financial year is here, and it is definitely the most uncertain I’ve ever seen, probably up there with the most uncertain anyone alive has seen. Now more than ever, having your business running as efficiently as possible is of paramount importance, and that starts with having the right processes and systems in place. More often than not when we say ‘systems’, we are talking about computer-based systems (like it or not) - and ...
Remote working woman

Now you’re working from home because of COVID-19; work better from home

The last 10 days have been about getting your team setup from home. Now it's about making it work for everyone As I mentioned last week, we've been busy helping you set up your staff to work from home. Even though those requests are still coming through, they have reduced in number and the focus is now shifting to the next issues of having a remote workforce.  For Intuitive IT, the biggest issue we face ...
Remote working woman

Working from home because of COVID-19? Hackers will soon follow

Working from home is a given now - but it doesn't mean we need to compromise security As you would imagine, our helpdesk team has been inundated with calls this week, as we try to get your workforce up and running from home. We're pleased to say that because most of you were proactive and saw this need coming, we've been able to manage the workload and get the vast majority of you up and ...

Our 2019 NPS results are in

Hi all, Welcome to 2020! It sounds like it’s the age of flying cars and transporter technology from Star Trek. It sounds like it should be the end of poverty and perpetual world peace thanks to all the technology enhancements we’ve made. Isn’t science fiction grand? Back in the real world, we have real problems to deal with. We are in a constant struggle to keep our defences strong against individual and state-sponsored hackers. The ...

NPS Score for 2019 – Seventy-five percent of our customers rated us a 9 or 10

Hi all, Welcome to the new year (better late than never!) - if you’re back at work, I hope the break was refreshing, and if you’re still away don’t worry about reading this blog post today! Thank you to all who filled out the annual surveys - both the long form and single answer queries had some great information and excellent feedback and I’m really proud that the vast majority of the staff we support ...