Develop new systems to drive efficiencies, transform legacy applications and create a business that believes in automation.

The Acceleration of AI in Business The rapid pace of technological progress is undeniable, especially with the recent surge in AI tools like ChatGPT. Artificial intelligence (AI) is driving this transformation, with companies swiftly adopting AI solutions and software providers such as Microsoft integrating AI into their platforms even faster. The primary goal of AI adoption is to: Streamline operations Automate tasks Minimise errors Increase business output The 2024 Work Trend Index, a joint report ...

Customer service is fundamental to the success of any business. As customer expectations evolve, companies must adapt their strategies and tools to meet these changing demands. Did you know that 55% of customers prefer self-service options over speaking to a representative? Technology is pivotal in this shift, providing innovative solutions that enhance efficiency, personalisation, and overall satisfaction. So, what technologies can improve your customer experience? Below, we’ll explore several currently transforming customer service options and ...

Microsoft Teams continues to advance as a central hub for communication and collaboration in the modern workplace. With the integration of AI-powered Copilot, Teams is redefining how businesses can streamline workflows, boost productivity, and unlock new value. Recent updates to Copilot in Teams include: Enhanced agent capabilities Smarter AI interactions New features that enable teams to work more efficiently Let's explore the latest enhancements to Copilot in Teams, including new features and intelligent agents, and ...