Stay connected, be productive and work flexibly from anywhere

It's 4:40 on a Thursday. A senior associate has a client review at nine tomorrow. She's got eleven pages of file notes she hasn't read, and she's been sitting in other people's meetings since ten. She opens a browser tab, ChatGPT, the same one her nephew uses for his assignments. Select all, copy, paste. Then she types: "Summarise the key issues and flag anything that needs a decision." Four seconds later there's a clean one-page ...

Name every AI tool your people used this week. Not the ones you bought. All of them. Almost nobody can. I ask this in meetings, and the answer is usually a pause, then "Copilot, Claude...I think..." then a slightly less certain "and I think a few of them use ChatGPT." That is an fair answer, and it is nowhere near complete, which is the entire problem. This isn't a gotcha. It's the same blind spot ...

Let's be honest. Agency growth is a great problem to have—until it starts making your life miserable. A few years ago, I spoke to a client who managed operations for a fast-growing agency in the CBD. They had just scaled from 15 to 40 consultants. Instead of popping champagne, she looked exhausted. What used to be fast and easy now took extra steps. Pulling a simple time-to-fill report from JobAdder took half the afternoon. A ...