Intuitive IT's brilliant Customer Service score
We couldn't be prouder
Welcome to 2021. I think a lot of people were hoping that ticking over to the new year would be we would leave a horrid 2020 behind us. That may be true, the issues we faced last year are still with us, but hopefully will not be as difficult.
From Intuitive's perspective, our year ended on a very positive note. Our yearly survey was a great success. We recorded our highest satisfaction score in the NPS model.
This incredible score follows on from our 'excellent' 70 last year and I couldn't be happier. 84% of respondents gave us a 9 or 10 out of 10 with only 1 person giving us a score less than 6, and that was a 5.
I'm so proud of my team and how they approached the last 12 months and clearly you are all very happy with them too. Thank you for all the great feedback and we look to improve our score at the end of this year.
Just a reminder that Eden is taking a well-earned break and will be away until the end of January. As he's previously mentioned he's left the team in the very capable hands of Michael Cheung during this time.