support 1300 269 551   sales 03 9044 4767
Support portal

Intuitive IT’s Privacy Policy

We are Intuitive IT Pty Ltd (ABN 55 164 249 825) of Level 11, 281 Brunswick St Fitzroy, 3065, Australia (“Intuitive IT”) and this is our privacy policy. This policy sets out how we handle your personal information if you’re an Intuitive IT client or visitor to our Sites. It applies across our Public site (intuitiveit.com.au) our Support site (support.intuitiveit.com.au), and our domain registration site (domains.intuitiveit.com.au) otherwise known as the “Sites”.


When we say ‘we’, ‘us’, ‘IIT’ or ‘Intuitive IT’ it’s who owns and/or run the Sites.


If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using each of the Sites. The rules vary by site and each site makes them separately available and seeks consent to them separately to this policy.

The type of personal information we collect

We collect certain personal information about visitors and users of our Sites.


The most common types of information we collect include things like: usernames, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments, content you direct us to make available on our Sites (such as item descriptions) and web analytics data. We will also collect personal information from job applications (such as, your CV, the application form itself, cover letter and interview notes).

How we collect personal information


We collect personal information directly when you provide it to us, automatically as you navigate through the Sites, or through other people when you use services associated with the Sites.


We collect your personal information when you provide it to us when you complete membership registration and buy or provide items or services on our Sites, subscribe to a newsletter, email list, submit feedback, enter a contest, fill out a survey, or send us a communication.


Personal information we collect about you from others


Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:

  • financial and/or transaction details from payment providers located in the US, UK, and Australia in order to process a transaction;

  • third party service providers (like Google, Facebook) who are located in the US or UK, which may provide information about you when you link, connect, or login to your account with the third party provider and they send us information such as your registration and profile from that service. The information varies and is controlled by that service provider or as authorized by you via your privacy settings at that service provider; and

  • other third party sources/ and or partners from Australia, US or UK,  whereby we receive additional information about you (to the extent permitted by applicable law), such as demographic data or fraud detection information, and combine it with information we have about you. For example, fraud warnings from service providers like identity verification service.

How we use personal information

We will use your personal information:

  • To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Sites, like where you purchase a domain name from our store.

  • Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:


Where you give us consent:

  • providing you with marketing information about products and services which we feel may interest you; and

  • customising our services and websites, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.


For purposes which are required by law.


For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

We will disclose personal information to the following recipients:

  • subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular:

  • our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Australia;

  • regulators and government authorities in connection with our compliance procedures and obligations;

  • a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;

  • a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;

  • a third party, in order to enforce or defend our rights, or to address financial or reputational risks;

  • a rights holder in relation to an allegation of intellectual property  infringement or any other infringement; and

  • other recipients where we are authorised or required by law to do so.

Where we transfer and/or store your personal information

We are based in Australia so your data will be processed in Australia. Some of the recipients we have described above, and to whom we disclose your personal information, are based outside Australia in places like US, UK, Switzerland and Denmark. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

How we keep your personal information secure

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Australia. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

How you can access your personal information

You can access some of the personal information that we collect about you by logging in to your support or domain registrar account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact our privacy officer using the contact details at the end of this policy.

Marketing Choices regarding your personal information

Where we have your consent to do so (e.g. if you have subscribed to one of our email lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.


You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies and web analytics

For more information about how we use cookies, web beacons and similar technologies see our cookie policy here and for more general information on cookies, see http://www.allaboutcookies.org.


When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:

  • your IP address or proxy server IP address’;

  • the domain name you requested;

  • the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;

  • the date and time of your visit to the website;

  • the length of your session;

  • the pages which you have accessed;

  • the number of times you access our site within any month;

  • the file URL you look at and information relating to it;

  • the website which referred you to our Sites; and

  • the operating system which your computer uses.

Information about children

Our Sites are not suitable for children under the age of 16 years, so if you are under 16 we ask that you do not use our Sites or give us your personal information (if you are under 16 please ask a responsible adult to use the Sites for you). If you are from 16 to 18 years, you can browse the Sites but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our Sites.

Information you make public or give to others

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user whether via our Sites or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information


We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the Intuitive IT services, you can request that we erase your personal information and close your Intuitive IT account.


Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.


When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

How you can contact us

If you have a query, comment or complaint about privacy, or wish to access your personal information, please contact us at privacy@intuitiveit.com.au or via mail at:


The Privacy Officer

Intuitive IT Pty Ltd

Level 3

11/281 Brunswick St

Fitzroy VIC 3065

If you’re a user or visitor in the European Economic Area these rights also apply to you:


For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

How you can access your personal information

You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.


These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.


Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.


If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.


Both personal information and personal data have the same meaning in the context of this Privacy Policy.


Intuitive IT Privacy Policy, effective date 25 May 2018