Intuitive articles
A list of all our IT business support articles under the category of Intuitive IT
Why our hiring process is different
We do our own hiring here at Intuitive. It's a process that's been revised and refined over time and we're pretty happy with our results! When we put together a job ad, we include a "non-standard" set of questions at the end of the application. Here it is: How To Apply (IMPORTANT - not just the standard process!) Your attention to detail and your genuine desire to assist customers in solving their IT issues is ...
Give your IT Support company lead time
Monthly IT Support Update - February 2018 Hi all, We’re now well and truly back to the post-holiday levels of activity. How do I know this? Traffic is terrible, kids are all over public transport again, and the phones are ringing off the hook! It’s not all bad though, those lucky uni students are still on break for a few weeks! All this talk of timing segues nicely into my topic for this month - ...
Intuitive IT receives 81 for NPS!
Monthly IT Support Update - January 2018 Hi all, Welcome to 2018! I hope that the break was pleasant for you all and that if you’re back that things aren’t immediately hectic! Thank you to all who filled out the annual surveys - both the long form and single answer versions had plenty of responses this year, which made my little IT heart skip a beat! The single answer NPS (Net Promoter Score) survey is ...
May your IT be stable, and to all a good night!
Monthly IT Support Update - December 2017 Hi all, As this will be the last monthly IT summary for the year, on behalf of the Intuitive IT team I’d like to wish you all a relaxing holiday period and may all your IT services remain stable! Firstly, just a reminder of our reduced hours over the break - they are as follows: Friday 22nd December - Early close @ 1:00 PM 25th and 26th December ...
What are the priorities for IT support tickets?
#Urgent? - When to use priorities in your IT Support tickets Monthly IT Support Update - November 2017 Hi all, Firstly this month, I’d like to give you some ‘refresher’ information regarding our Help Centre, which we use for handling your IT support cases, and storing all our general and client-specific documentation. You might not realise that you and your staff can all log in to this portal - it contains a history of all ...
Social Engineering, it will never happen to me. Think again
Monthly IT Support Update - October 2017 Hi All, This month I’m going to touch on a subject that I’ve written about in the past, unfortunately, the issue isn’t going away and is only getting more sophisticated - that issue is social engineering and it can result in the loss of sensitive information, money, and potentially the reputation of your business. What is social engineering? It manipulating people into performing an action or divulging confidential ...
Where is the sweet spot when replacing your staffs’ devices?
Monthly IT Support Update - September 2017 Hi All, Following on from last month’s report on BYOD devices and their benefits and drawbacks, this month I’d like to provide some information on some best practices if your business provides devices to staff, as this still represents the vast majority in the SMB area at present. Arguably, the most important aspect of managing your business IT devices is inventory and asset reporting, knowing who has which device, ...
Bring Your Own Device (BYOD) – The argument for and against
Monthly IT Support Update - August 2017 Hi all, For those of you who work on the financial year, I hope it was a successful one! I can tell you that we’ve been flat out here at Intuitive IT and that there is a very fine balance between busy and too busy (not that everyone agrees there’s such a thing as too busy)! This month I thought I’d discuss the trend of BYOD (Bring Your ...
Your IT Inventory – access is granted
Monthly IT Support Update - July 2017 Hi all, Following on from last month’s updated report format, this month I’ll be continuing expanding on your recommendations. An important aspect of managing your IT environment is knowing what hardware and software you have, and I know many of you have your own inventory systems, whether it’s just as simple as a spreadsheet, or a more complex function built into your ERP system; knowing what you have ...
A single indicator for the health of your IT infrastructure
Monthly IT Support Update - June 2017 Hi all, Firstly let me say thank you to those who responded to last month’s email. I really appreciate the feedback and will do my best to include all your recommendations in the future. One of the recommendations was to have a really easy to understand gauge of how well your IT systems are working. Obviously, the current monthly reports include this, but you do have to trawl ...