Author:
Eden Freeman
Eden has over a decade of experience in the IT industry. Working with numerous organisations from a diverse range of industries; education, finance and renewable energy to name a few.
Prior to joining Intuitive IT Eden worked at a top tier Managed Services provider which gave him valuable experience in a wide array of enterprise level technologies and customer environments.
Filter by category
May your IT be stable, and to all a good night!
Monthly IT Support Update - December 2017 Hi all, As this will be the last monthly IT summary for the year, on behalf of the Intuitive IT team I’d like to wish you all a relaxing holiday period and may all your IT services remain stable! Firstly, just a reminder of our reduced hours over the break - they are as follows: Friday 22nd December - Early close @ 1:00 PM 25th and 26th December ...
What are the priorities for IT support tickets?
#Urgent? - When to use priorities in your IT Support tickets Monthly IT Support Update - November 2017 Hi all, Firstly this month, I’d like to give you some ‘refresher’ information regarding our Help Centre, which we use for handling your IT support cases, and storing all our general and client-specific documentation. You might not realise that you and your staff can all log in to this portal - it contains a history of all ...
Social Engineering, it will never happen to me. Think again
Monthly IT Support Update - October 2017 Hi All, This month I’m going to touch on a subject that I’ve written about in the past, unfortunately, the issue isn’t going away and is only getting more sophisticated - that issue is social engineering and it can result in the loss of sensitive information, money, and potentially the reputation of your business. What is social engineering? It manipulating people into performing an action or divulging confidential ...
Where is the sweet spot when replacing your staffs’ devices?
Monthly IT Support Update - September 2017 Hi All, Following on from last month’s report on BYOD devices and their benefits and drawbacks, this month I’d like to provide some information on some best practices if your business provides devices to staff, as this still represents the vast majority in the SMB area at present. Arguably, the most important aspect of managing your business IT devices is inventory and asset reporting, knowing who has which device, ...
Bring Your Own Device (BYOD) – The argument for and against
Monthly IT Support Update - August 2017 Hi all, For those of you who work on the financial year, I hope it was a successful one! I can tell you that we’ve been flat out here at Intuitive IT and that there is a very fine balance between busy and too busy (not that everyone agrees there’s such a thing as too busy)! This month I thought I’d discuss the trend of BYOD (Bring Your ...
Your IT Inventory – access is granted
Monthly IT Support Update - July 2017 Hi all, Following on from last month’s updated report format, this month I’ll be continuing expanding on your recommendations. An important aspect of managing your IT environment is knowing what hardware and software you have, and I know many of you have your own inventory systems, whether it’s just as simple as a spreadsheet, or a more complex function built into your ERP system; knowing what you have ...
A single indicator for the health of your IT infrastructure
Monthly IT Support Update - June 2017 Hi all, Firstly let me say thank you to those who responded to last month’s email. I really appreciate the feedback and will do my best to include all your recommendations in the future. One of the recommendations was to have a really easy to understand gauge of how well your IT systems are working. Obviously, the current monthly reports include this, but you do have to trawl ...
Help me help you. Help ME help YOU
Monthly IT Support Update - May 2017 Hi all, Over the last few years, I’ve written many articles summarising hopefully relevant topics, ideas, and technologies every month. The general format has changed over time, but the message has tried to remain consistent; to provide you with information that aims to offer options for growing your business by streamlining IT processes and recommending appropriate, proven technology. This month I’m going to do something a little different ...
All laptops created equal…, right? Wrong.
Monthly IT Support Update - April 2017 Hi all, Given that last month’s email was a bit depressing with the whole automating our livelihoods caper, I thought I’d go back to some IT bread and butter this month to mellow things out. We’ve had a few queries recently about the cost of hardware and software - specifically, why there is such a pricing disparity between consumer and business desktops and laptops. When we send through ...
I for one welcome our new computer overlords
Monthly IT Support Update - March 2017 Hi all, Last month I touched on AI as a technology that will make a difference in the near future, this month I’ll be going into a little more detail as to what exactly this means for businesses. There are advantages and disadvantages, not only for your business but yourself and society in general. Computerisation and automation of various jobs and even entire industries are going to drastically ...