Intuitive articles
A list of all our IT business support articles under the category of Intuitive IT
5 Spooky Problems that Scare the IT Department
Update, Halloween 2022 This blog from the incredible mind of Ben Taylor, our senior helpdesk officer was written as a bit of a joke back in 2016. What I didn't realise was how popular it was going to be. We also seem to get a spike in traffic to it leading into Halloween. Coincidence, I think not... Credit for the illustrations also goes to Ben. Thanks for putting time and effort into this. Now you ...
Document Management – The holy grail of IT
Monthly IT Support Update - October 2016 Hi all, This month I’ll be writing a little about efficient document management. There have been a number of studies done that show on average staff can spend up to 15% of their time looking for files/information. There are three main problems associated with traditional file storage systems: Information is often siloed If a staff member creates a process or procedure and there’s no formal way of storing ...
The benefits of a good night’s sleep
We have a wealth of experience gained over the years, supporting Melbourne based companies with IT solutions and technical support. And no matter who we talk to, one issue we run into time and time again is that of the dreaded Slow Computer. It’s something everyone hates dealing with! There are numerous causes of a slow computer. More often than not, we find that the computer has been powered on for long periods of time. ...
Your business needs IT security. Period.
Monthly IT Support Update - September 2016 Hi all, There’s been a lot of activity in the news recently about data security, IT software vulnerabilities and hacking in general. iPhone malware, census fail and government department infiltration have been hot topics in the last few weeks. This month I’d like to explain what this all means for businesses. You may think that because you don’t handle top secret government information that you will not be ...
Disaster Recovery is not equal to having backups.
Monthly IT Support Update - August 2016 Hi all, This month I’d like to talk about disaster recovery (DR). I know some of you may have heard the term, and some of you already have a DR plan in place. For those that don’t, this summary is for you. Simply put, DR is a set of policies and procedures to allow for the continuation or recovery of services in the event of a natural or ...
We now accept Credit Cards
Monthly IT Support Update - July 2016 Hi all, Welcome to the new financial year, hopefully, it was a good one and the coming one will be even more prosperous. Over the last few months, a commonly asked question has been whether we take credit card payments. The feedback has been taken on board and we can now accept these payments, either for CapEx purchases or recurring OpEx transactions. We’ll look to develop a payment ...
4 (Melbourne-centric) qualities for your IT Support Company
You’re a Melbourne based business, so you have specific needs when dealing with your IT support provider. Now at first glance, you may think it makes no difference if my business is based in Melbourne, Sydney, Adelaide, Broken Hill or Manag-anag West. My IT needs will be the same where ever I’m based. You may find, however, there are certain things that a Melbourne based IT provider can give you over the competition. Here are ...
Have I Been Pwned? LinkedIn password breach worse than reported
The last week has seen a disconcerting trend of social networking data breaches, culminating in the largest leak of email addresses and passwords of all time. If you created an account with one of the social networking sites LinkedIn, Tumblr, Fling or Myspace between 2012 and 2013 your data could very well have fallen victim to afoul. However, all the reporting of this security issues misses the bigger issue. The fact that passwords are reused again ...
3 services to move to the Cloud
2016 has heralded in a new phase for the ‘cloud’, it has quickly become one of the decade's most defining technology within the industry, developing from a trivial IT buzz-word, into a point of unavoidable prominence. A good few months ago I composed a blog post entitled ‘3 Myths of Moving to the Cloud’, which detailed some common misconceptions many individuals hold surrounding the cloud and stated with a clear viewpoint that perhaps the cloud ...
Don’t let hackers take your business data. Lock that door.
One of our pillars of IT management in network security. We've always made it a priority to ensure our clients make sure their server is protected, because being connected to the internet is fraught with danger. So when we saw this post, "Criminals target small businesses with poor server security" from “Stay Smart Online”, a government initiative, we decided to help spread the word. We are also offering up our time for FREE during the month of ...