Automation articles

Why Small Businesses Should Embrace AI-Powered Automation Running a small business often means juggling many roles—managing operations, handling customer questions, and keeping things running smoothly. But there’s a more innovative way to lighten the load: AI-powered automation. Thanks to advances in technology, AI tools are now more affordable and accessible than ever. That means small business owners can automate tasks that once had to be done manually, without needing to hire a big team or ...

The Evolving Landscape of Remote Work Remote work has changed dramatically over the past few years. What started as a reactive response to global disruptions has now become a permanent model for many organisations and tiny businesses. If you’re running a business in today’s digital landscape, relying on outdated security practices is no longer enough. To stay protected, compliant, and competitive, your security measures must evolve alongside the threats. This article explores advanced remote work ...

Cybersecurity threats are a constant concern, making IT compliance more critical than ever for safeguarding data. Nearly 70% of service organisations must demonstrate compliance with at least six types of frameworks. IT compliance audits are vital to staying secure and protected from cyber insurance requirements to industry regulations. What Is an IT Compliance Audit? An IT compliance audit evaluates a company’s technology systems and practices to meet specific legal, industry, and security standards. These audits ...

Many businesses need help turning vast amounts of data into usable information. Research shows up to 73% of business data needs to be analysed, leaving valuable insights untapped.  Data engineering helps solve this problem by developing systems that organise raw data, making it easily accessible and actionable. By building efficient data pipelines, businesses can transform data into valuable insights that drive long-term success. What Is Data Engineering? Data engineering is creating systems to collect, store, ...

A reliable and secure network is more critical than ever. A brief network outage or security breach can result in downtime, data loss, and frustrated employees. That’s why network support is essential—it keeps systems connected, secure, and capable of handling modern business demands. From resolving connectivity issues to preventing cyber threats, network support is the backbone of smooth operations for any business. What Is Network Support? Network support encompasses the services and solutions needed to ...

Windows 11 is quickly catching up with Windows 10, and as of August 2024, it holds over 31% of the Windows market share. This number will continue to grow, especially with Windows 10's retirement set for 2025. Are you already using Windows 11, or planning to make the switch soon? These tips will help you make the most of your new operating system. Windows 11 has many features that can significantly improve your productivity—but only ...

The Role of Event Logging in Cybersecurity Today's businesses are well-acquainted with the term cybersecurity. The threats are growing more sophisticated, from ransomware attacks to advanced phishing schemes. So, how can you stay ahead? A robust cybersecurity strategy is critical—and one vital yet often overlooked component of this strategy is event logging. Think of event logging as a digital detective. Tracking activities across your IT systems helps identify potential security breaches and enables a swift ...

The Acceleration of AI in Business The rapid pace of technological progress is undeniable, especially with the recent surge in AI tools like ChatGPT. Artificial intelligence (AI) is driving this transformation, with companies swiftly adopting AI solutions and software providers such as Microsoft integrating AI into their platforms even faster. The primary goal of AI adoption is to: Streamline operations Automate tasks Minimise errors Increase business output The 2024 Work Trend Index, a joint report ...

Customer service is fundamental to the success of any business. As customer expectations evolve, companies must adapt their strategies and tools to meet these changing demands. Did you know that 55% of customers prefer self-service options over speaking to a representative? Technology is pivotal in this shift, providing innovative solutions that enhance efficiency, personalisation, and overall satisfaction. So, what technologies can improve your customer experience? Below, we’ll explore several currently transforming customer service options and ...

Microsoft Teams continues to advance as a central hub for communication and collaboration in the modern workplace. With the integration of AI-powered Copilot, Teams is redefining how businesses can streamline workflows, boost productivity, and unlock new value. Recent updates to Copilot in Teams include: Enhanced agent capabilities Smarter AI interactions New features that enable teams to work more efficiently Let's explore the latest enhancements to Copilot in Teams, including new features and intelligent agents, and ...