AI articles

Why Small Businesses Should Embrace AI-Powered Automation Running a small business often means juggling many roles—managing operations, handling customer questions, and keeping things running smoothly. But there’s a more innovative way to lighten the load: AI-powered automation. Thanks to advances in technology, AI tools are now more affordable and accessible than ever. That means small business owners can automate tasks that once had to be done manually, without needing to hire a big team or ...

Why Gmail Is a Target in 2025 Gmail is one of the most widely used email platforms in the world—and that makes it a prime target for cybercriminals. Because it’s connected to other Google services like Drive, Pay, and even saved passwords, a hacked Gmail account can put all your digital assets at risk. As Artificial Intelligence (AI) becomes more advanced, cyberattacks are getting harder to detect. AI is now being used to craft phishing ...

Many businesses need help turning vast amounts of data into usable information. Research shows up to 73% of business data needs to be analysed, leaving valuable insights untapped.  Data engineering helps solve this problem by developing systems that organise raw data, making it easily accessible and actionable. By building efficient data pipelines, businesses can transform data into valuable insights that drive long-term success. What Is Data Engineering? Data engineering is creating systems to collect, store, ...

Windows 11 is quickly catching up with Windows 10, and as of August 2024, it holds over 31% of the Windows market share. This number will continue to grow, especially with Windows 10's retirement set for 2025. Are you already using Windows 11, or planning to make the switch soon? These tips will help you make the most of your new operating system. Windows 11 has many features that can significantly improve your productivity—but only ...

How good is that feeling when you think of a great idea of AI? You paste in your text to ChatGPT (or other), and it returns some fantastic output. You feel like you’ve just found a cheat code for work. Right? However, you need to be very, very careful about what you provide and where you do it. Because that content you just pasted could be used in someone else’s query. So it leads to ...

The Acceleration of AI in Business The rapid pace of technological progress is undeniable, especially with the recent surge in AI tools like ChatGPT. Artificial intelligence (AI) is driving this transformation, with companies swiftly adopting AI solutions and software providers such as Microsoft integrating AI into their platforms even faster. The primary goal of AI adoption is to: Streamline operations Automate tasks Minimise errors Increase business output The 2024 Work Trend Index, a joint report ...

Customer service is fundamental to the success of any business. As customer expectations evolve, companies must adapt their strategies and tools to meet these changing demands. Did you know that 55% of customers prefer self-service options over speaking to a representative? Technology is pivotal in this shift, providing innovative solutions that enhance efficiency, personalisation, and overall satisfaction. So, what technologies can improve your customer experience? Below, we’ll explore several currently transforming customer service options and ...

Microsoft Teams continues to advance as a central hub for communication and collaboration in the modern workplace. With the integration of AI-powered Copilot, Teams is redefining how businesses can streamline workflows, boost productivity, and unlock new value. Recent updates to Copilot in Teams include: Enhanced agent capabilities Smarter AI interactions New features that enable teams to work more efficiently Let's explore the latest enhancements to Copilot in Teams, including new features and intelligent agents, and ...

Artificial Intelligence is no longer just for big-budget companies. Today, small businesses can access AI tools that enhance operations, improve customer experiences, and increase profits. The emergence of affordable AI solutions has opened up opportunities for small businesses to harness powerful technologies without breaking the bank. This post will explore seven effective ways to use AI to thrive in a competitive market. Streamlining Customer Support with AI Chatbots Many small businesses need more customer service ...

Email is a vital communication tool for businesses and individuals, but cybercriminals frequently target it. As cyberattacks become more sophisticated, strengthening email security is more important than ever. A staggering 95% of IT leaders report that cyberattacks are becoming increasingly complex, and over half (51%) have already encountered AI-driven attacks within their organisations. By implementing proactive security measures, you can safeguard sensitive information, prevent unauthorised access, and maintain the integrity of your communications. Here are ...