The Acceleration of AI in Business The rapid pace of technological progress is undeniable, especially with the recent surge in AI tools like ChatGPT. Artificial intelligence (AI) is driving this transformation, with companies swiftly adopting AI solutions and software providers such as Microsoft integrating AI into their platforms even faster. The primary goal of AI adoption is to: Streamline operations Automate tasks Minimise errors Increase business output The 2024 Work Trend Index, a joint report ...

Data breaches are an unfortunate reality for businesses of all sizes. When a breach occurs, the immediate response is critical. How a company handles the aftermath can significantly affect its reputation, financial stability, and legal standing. The average cost of a data breach has soared to more than 7 million AUD. Effective damage control requires a well-planned approach, yet common pitfalls can worsen the situation. This article outlines key steps for managing data breach damage ...

Customer service is fundamental to the success of any business. As customer expectations evolve, companies must adapt their strategies and tools to meet these changing demands. Did you know that 55% of customers prefer self-service options over speaking to a representative? Technology is pivotal in this shift, providing innovative solutions that enhance efficiency, personalisation, and overall satisfaction. So, what technologies can improve your customer experience? Below, we’ll explore several currently transforming customer service options and ...

Microsoft Teams continues to advance as a central hub for communication and collaboration in the modern workplace. With the integration of AI-powered Copilot, Teams is redefining how businesses can streamline workflows, boost productivity, and unlock new value. Recent updates to Copilot in Teams include: Enhanced agent capabilities Smarter AI interactions New features that enable teams to work more efficiently Let's explore the latest enhancements to Copilot in Teams, including new features and intelligent agents, and ...

Artificial Intelligence is no longer just for big-budget companies. Today, small businesses can access AI tools that enhance operations, improve customer experiences, and increase profits. The emergence of affordable AI solutions has opened up opportunities for small businesses to harness powerful technologies without breaking the bank. This post will explore seven effective ways to use AI to thrive in a competitive market. Streamlining Customer Support with AI Chatbots Many small businesses need more customer service ...

Data is one of a business's most valuable assets, but managing it throughout its lifecycle can be complex. Data Lifecycle Management (DLM) refers to the processes and policies governing how data is handled, stored, and disposed of. As businesses continue to generate and store vast amounts of information, effective DLM becomes increasingly essential. Successfully navigating DLM challenges requires a comprehensive strategy that balances security, compliance, and operational efficiency. What is Data Lifecycle Management? Data Lifecycle ...

Email is a vital communication tool for businesses and individuals, but cybercriminals frequently target it. As cyberattacks become more sophisticated, strengthening email security is more important than ever. A staggering 95% of IT leaders report that cyberattacks are becoming increasingly complex, and over half (51%) have already encountered AI-driven attacks within their organisations. By implementing proactive security measures, you can safeguard sensitive information, prevent unauthorised access, and maintain the integrity of your communications. Here are ...

Travelling with technology is now essential. We depend on our devices for work, communication, or entertainment. However, travelling exposes these gadgets to theft, damage, and loss. Here are eight best practices for keeping your devices safe on your next trip to help you avoid tech troubles. Use Protective Cases Invest in high-quality protective cases to safeguard your gadgets from bumps, drops, and scratches. Choose sturdy, snug-fitting cases. For laptops and tablets, opt for hardshell cases, ...

Is your software system tangled in technical debt? Has your company’s software system gone from sleek and agile to a tangled mess of shortcuts, patches, and workarounds? Welcome to the world of technical debt. This hidden saboteur accumulates over time, threatening your efficiency. What Is Technical Debt? Think of technical debt as the interest on a loan you never meant to take. It builds up when companies opt for quick IT solutions instead of investing ...

In today's connected world, the software your business relies on is part of a more extensive network, whether installed locally or used via the cloud. You protect every stage of the process that develops and delivers your software. Each step plays a role, from the tools developers use to how updates reach your system. Any breach or vulnerability in this chain can lead to severe consequences. A recent example is last July's global IT outage, ...