We sell Microsoft licensing. So this is an awkward thing for me to write down, and I'm writing it anyway: if you buy Copilot seats this month and hand them out on Monday, you'll waste the money, and you might create a problem you didn't have. Not because the product's bad. It isn't. It's what happens in the fortnight before anyone types anything. What a Copilot licence actually does on day one Think about a ...

Somewhere in your firm there's a document that says who can commit the firm to what. It might be called a delegation of authority schedule, or a signing matrix, or just "the approvals policy". It's been through the board. It says a senior associate can authorise up to a figure, that above another figure it needs two partners, and that certain things need you personally regardless of the amount. It's one of the oldest and ...

It's 4:40 on a Thursday. A senior associate has a client review at nine tomorrow. She's got eleven pages of file notes she hasn't read, and she's been sitting in other people's meetings since ten. She opens a browser tab, ChatGPT, the same one her nephew uses for his assignments. Select all, copy, paste. Then she types: "Summarise the key issues and flag anything that needs a decision." Four seconds later there's a clean one-page ...

Name every AI tool your people used this week. Not the ones you bought. All of them. Almost nobody can. I ask this in meetings, and the answer is usually a pause, then "Copilot, Claude...I think..." then a slightly less certain "and I think a few of them use ChatGPT." That is an fair answer, and it is nowhere near complete, which is the entire problem. This isn't a gotcha. It's the same blind spot ...

"Our people know not to click." I've heard that sentence in a lot of boardrooms, and I've never once thought it was a stupid thing to say. It's usually true. The partner saying it has paid for the training, run the simulated phishing tests, and watched the click rate come down year on year. He is describing a real achievement. The problem is that it answers a question nobody is asking anymore. Because in a ...

Let's be honest. We all feel the pressure to "do something" with AI right now. The noise in the market is absolutely deafening. Last week, I was catching up with a client—a managing partner at a wealth management firm. He looked anxious. He told me his board was pushing him to integrate AI into their workflows to "stay competitive" and speed up their client reporting. I asked him a simple question: "If ASIC knocked on ...

Let's be honest. Agency growth is a great problem to have—until it starts making your life miserable. A few years ago, I spoke to a client who managed operations for a fast-growing agency in the CBD. They had just scaled from 15 to 40 consultants. Instead of popping champagne, she looked exhausted. What used to be fast and easy now took extra steps. Pulling a simple time-to-fill report from JobAdder took half the afternoon. A ...

As of December 2025, I'm delighted to say that Intuitive IT is officially carbon-positive. That's right, not just carbon-neutral, but carbon-positive. We officially started this journey in 2023, when we decided to have our carbon emissions audited by an independent third party.   Since then, with some delays and procrastination, and a lot of head scratching, but mostly procrastination, we finally achieved a carbon positive status. This means, based on our own calculations, that for ...

Why Small Businesses Should Embrace AI-Powered Automation Running a small business often means juggling many roles—managing operations, handling customer questions, and keeping things running smoothly. But there’s a more innovative way to lighten the load: AI-powered automation. Thanks to advances in technology, AI tools are now more affordable and accessible than ever. That means small business owners can automate tasks that once had to be done manually, without needing to hire a big team or ...

The Evolving Landscape of Remote Work Remote work has changed dramatically over the past few years. What started as a reactive response to global disruptions has now become a permanent model for many organisations and tiny businesses. If you’re running a business in today’s digital landscape, relying on outdated security practices is no longer enough. To stay protected, compliant, and competitive, your security measures must evolve alongside the threats. This article explores advanced remote work ...