Monthly IT Support Update - February 2017 Hi all, Well, 2017 is well and truly underway and it’s looking to be another big year in IT. There are going to be a few major areas to watch and take note of this year. I’ll give a brief overview of these below, as well as what they could mean for your business. Social media presence There were and still are plenty of organisations that believe social ...

Monthly IT Support Update - January 2017   Hi all, I hope you all had a good break and welcome to 2017! Here’s hoping this year will a productive one for everyone. Firstly I’d like to thank those of you who took the time to fill out our annual survey. The results were overwhelmingly positive, and our rating has improved from 70 last year to 77 this year. The industry average for IT is around ...

Monthly IT Support Update - December 2016 Hi all, Well, it’s the last monthly email for the year, and as promised six months ago, it’s time for the annual Intuitive IT questionnaire. Clients will receive the link to complete the survey via email. If you could take a few minutes to complete the questions therein it would be much appreciated. We’ll also be sending out the annual satisfaction survey in the next week or so, it’s ...

Monthly IT Support Update - November 2016 Hi all,  This month I’d like to talk about IT risk management. Traditionally, for the majority of businesses, IT risk management has been an afterthought, or not thought about at all. However, with most businesses almost complete reliance on technology to function, realistically it should be front and centre on any well thought out business strategy. IT risk management covers a range of areas, but its primary goal ...

Monthly IT Support Update - October 2016 Hi all,  This month I’ll be writing a little about efficient document management. There have been a number of studies done that show on average staff can spend up to 15% of their time looking for files/information. There are three main problems associated with traditional file storage systems: Information is often siloed If a staff member creates a process or procedure and there’s no formal way of storing ...

Monthly IT Support Update - September 2016 Hi all, There’s been a lot of activity in the news recently about data security, IT software vulnerabilities and hacking in general. iPhone malware, census fail and government department infiltration have been hot topics in the last few weeks. This month I’d like to explain what this all means for businesses.  You may think that because you don’t handle top secret government information that you will not be ...

Monthly IT Support Update - August 2016 Hi all, This month I’d like to talk about disaster recovery (DR). I know some of you may have heard the term, and some of you already have a DR plan in place. For those that don’t, this summary is for you. Simply put, DR is a set of policies and procedures to allow for the continuation or recovery of services in the event of a natural or ...

Monthly IT Support Update - July 2016 Hi all, Welcome to the new financial year, hopefully, it was a good one and the coming one will be even more prosperous. Over the last few months, a commonly asked question has been whether we take credit card payments. The feedback has been taken on board and we can now accept these payments, either for CapEx purchases or recurring OpEx transactions. We’ll look to develop a payment ...