Intuitive articles

It has been a very big year for Intuitive IT. Managed Services On the Managed Services side, we’ve had more cases logged than ever and more staff on the helpdesk than ever. Solved 4,615 tickets in 2018! That's 1,439 more tickets than we solved in 2017. Created an internal dashboard for our helpdesk staff to view key stats. It's cast on our TV screens in the office Implemented the monthly data breach alert for our Proactive and Fully ...

As per Yener Adal's blog post last month, during the month of October, we ran our initial data breach awareness campaign. The results were interesting, disappointing and more than a little concerning - here’s the overview: The initial campaign logged 16% of the currently active accounts in our helpdesk system had a single or multiple data breaches associated with it Of these, we had a 19.88% response rate to the issue, which means almost 20% ...

On Tuesday 23rd October 2018, Ingram Micro held their Go Infinite Summit in Melbourne. Ingram Micro Cloud Summit 2018 Australia is a targeted and focused Cloud event, designed to help partners understand disruptive technologies and trends in the world of cloud computing. On the agenda was a Dropbox Business seminar, where Dropbox discussed the great collaborative and security features in their product. As part of the seminar, I was invited on stage to discuss Dropbox ...

  Early last week I received a call from a friend who was worried about a scam email he received. Initially, I thought “what’s the big deal?”. How bad can a scam email be? Just mark it as spam, delete it and move on.   He went on to explain that the scam message informed him that they had access to his computer and information on it. They “proved” this by stating they had his ...

Hi all, This month I want to talk about mobile devices, and how you can take advantage of them - mobile is big business. Apple, the most valuable company in the world acquires over half its revenue from its mobile sales, and there are over 19 million mobile devices in Australia alone, that’s pretty impressive (or crazy) given we’ve only got 25 million people.  What that means is a lot of eyes and a lot ...

Everyone knows about email spam, and email viruses and malware. We can implement robust anti-malware/anti-virus systems to mitigate against these in most cases. However, a term you may have heard, ‘phishing’, is not so easy to mitigate. Phishing is the fraudulent practice of sending emails pretending to be from reputable companies or individuals. The aim is to induce the recipient into revealing personal information such as passwords and credit card numbers. These can be very ...

Intuitive IT has recently gained Select Partner status with Dropbox in the Dropbox Business Reseller Program, which is intended to provide Resellers with further training, systems, access to Solutions Architects and tools necessary to deliver an enhanced customer experience to its customers. Select Partner status is granted to Resellers who are dedicated to cloud solutions implemented with the Dropbox Business offering. Moreover, Select Partners have shown how Dropbox Business can be implemented via best practice ...

Hi all, In Australia, another financial year has finished, so hopefully, the bean counters can all take a well-earned rest for a bit and stop harassing us about invoices for a couple of weeks! As part of our end-of-financial year process, we take audits of all IT equipment across our fleet and also that of our client bases. One thing that stands out is end-user devices (laptops and desktops) out of warranty. In some cases, ...

Hi all, This month I’m going to raise two similar new pieces of legislation that Australian businesses should be aware of. While they are not strictly IT related - their importance transcends any particular business unit. The first is the Notifiable Data Breaches scheme, which has been in force since the 22nd of February this year. The second is the EU General Data Protection Regulation which will apply from the 25th of May 2018. Below ...

Hi all, This month has been a real anomaly for unscheduled network outages across a range of carriers and service providers. Not only that, but the network support technicians are spread really thin as they’re working through the backlog of new year’s service provisioning tickets. What this all adds up to is if a service breaks, it’s taken substantially longer than usual for a resolution this month. What does this mean to you, you might ...