Early last week I received a call from a friend who was worried about a scam email he received. Initially, I thought “what’s the big deal?”. How bad can a scam email be? Just mark it as spam, delete it and move on.   He went on to explain that the scam message informed him that they had access to his computer and information on it. They “proved” this by stating they had his ...

Intuitive IT has recently gained Select Partner status with Dropbox in the Dropbox Business Reseller Program, which is intended to provide Resellers with further training, systems, access to Solutions Architects and tools necessary to deliver an enhanced customer experience to its customers. Select Partner status is granted to Resellers who are dedicated to cloud solutions implemented with the Dropbox Business offering. Moreover, Select Partners have shown how Dropbox Business can be implemented via best practice ...

We do our own hiring here at Intuitive. It's a process that's been revised and refined over time and we're pretty happy with our results! When we put together a job ad, we include a "non-standard" set of questions at the end of the application. Here it is: How To Apply (IMPORTANT - not just the standard process!) Your attention to detail and your genuine desire to assist customers in solving their IT issues is ...

We are pleased to inform all our customers that Intuitive IT will be keeping the helpdesk running during the Christmas period. The helpdesk will be operating under different hours so please refer to the information below. As always, monitoring of your key systems and services will continue to be 24/7 and any critical issues will be addressed in the timely manner you have become accustomed to as an Intuitive IT customer. If the helpdesk is ...

You’re a Melbourne based business, so you have specific needs when dealing with your IT support provider. Now at first glance, you may think it makes no difference if my business is based in Melbourne, Sydney, Adelaide, Broken Hill or Manag-anag West. My IT needs will be the same where ever I’m based. You may find, however, there are certain things that a Melbourne based IT provider can give you over the competition. Here are ...

The last week has seen a disconcerting trend of social networking data breaches, culminating in the largest leak of email addresses and passwords of all time. If you created an account with one of the social networking sites LinkedIn, Tumblr, Fling or Myspace between 2012 and 2013 your data could very well have fallen victim to afoul. However, all the reporting of this security issues misses the bigger issue. The fact that passwords are reused again ...

2016 has heralded in a new phase for the ‘cloud’, it has quickly become one of the decade's most defining technology within the industry, developing from a trivial IT buzz-word, into a point of unavoidable prominence. A good few months ago I composed a blog post entitled ‘3 Myths of Moving to the Cloud’, which detailed some common misconceptions many individuals hold surrounding the cloud and stated with a clear viewpoint that perhaps the cloud ...

One of our pillars of IT management in network security. We've always made it a priority to ensure our clients make sure their server is protected, because being connected to the internet is fraught with danger. So when we saw this post, "Criminals target small businesses with poor server security" from “Stay Smart Online”, a government initiative, we decided to help spread the word. We are also offering up our time for FREE during the month of ...

A quick Google of the term ‘SEO’ will result in over 372,000,000 hits. That can be intimidating to anyone, especially those businesses who want to be “found on Google”. With many articles awash with abbreviations, algorithms and acronyms, they don’t make it easy for you to comprehend the importance of Search Engine Optimisation (SEO). We’d like the change that! Here’s our simple What, Why and How of SEO we hope will remove some of the questions you ...

Let’s talk about passwords. No, wait. Don’t leave! Passwords are important. Boring, but important, and I think it’s about time we talked about them a little. You see, on my daily commute into the office, I decided to catch up on some news and I happened across an IT article in The Sydney Morning Herald that caught my eye named “Ten tips to declutter your digital life”. “Oh”, I thought, “this could be interesting!” What ...