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Managed IT Support

End-to-end support for your PC and Mac devices to support your business

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IT Support for your staff, no matter where they work

Work has changed. Your team could be working from anywhere. Wherever they are, they still need excellent IT Support. Companies are struggling to meet this need. The problem:

  • Internal IT teams are swamped
  • Off-shored teams are not up to responsive
  • Single-person IT support can't keep up

This results in lengthy resolution times, expensive support and a poor experience for your staff that causes poor productivity and ultimately costs your business.

Intuitive IT helps your business leverage technology better
Intuitive IT helps your business by monitoring your systems 24/7

The solution; Managed IT Support

At Intuitive IT, our support team are friendly, knowledgeable and responsive.

When surveying our clients, responsiveness is at the top of their list for what they require from their outsourced IT department. And responsiveness is what you’ll get with Intuitive IT.

Our helpdesk is manned throughout the business day, and all our staff are based in our Melbourne office. Combined with our leading-edge monitoring and maintenance technology, we can see, diagnose and solve your problem faster and more effectively than our competition.

Want to know if we support your area? Check here

Benefits of Intuitive Managed IT Support

Provide better support for your employees, whether they work in the office, in a hybrid configuration, or remotely. Our team works with you to make sure it works for your business.

Reduce the cost of IT Support

Unlimited support calls for a fixed price

Lower the cost of your IT support by providing unlimited support calls for your business for a fixed monthly cost

Rely on our Expertise

Work with the best in IT

Expert advice and support for your business provided highly skilled and knowledgeable team

Scalable Services

We move with your business

We can easily scale our services up or down to meet the changing needs of your business.

Proactive Maintenance

Improve stability

We can help identify and fix potential problems before they occur, reducing downtime and improving the overall stability of your IT systems.

Better security knowledge

Aware of the latest threats

A higher level of security for your business, as we are trained in the latest security best practices and technologies

Help with Compliance

Understand regulations

Ensuring that your business is compliant with relevant laws and regulations, such as HIPAA for the healthcare industry.

Disaster Recovery Planning

Test, tweak and document

Develop and implement a disaster recovery plan to ensure that your business can recover quickly from any unforeseen events

Multi-factor authentication

A plan just for you

Enforce an extra step to increase the security of your accounts by requiring an additional layer of verification beyond just a password

Focus on your business

You do you

By outsourcing your IT needs to us, you can free up time and resources to focus on running and growing your core business.

Phishing Simulation

A plan just for you

Send a harmless phishing email to your staff to test who fails before an actual phishing attack before it’s too late.
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Become more Flexible

A plan just for you

We can provide flexible services that can be customised to meet the specific needs of your business

Ongoing Training

Keep Employees vigilant

We offer ongoing security training to your employees to help reduce the risk of a serious phishing mistake.

Case Studies: Managed IT Support

“Large Melbourne Bookseller’s” Journey to the Cloud: A Microsoft Entra ID and SharePoint Migration Success Story

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Intuitive IT Helps CSSANZ Streamline Cloud Storage with Dropbox Business

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Streamlining Now Buildings’ Cloud Services with a Google Workspace Migration

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Intuitive IT Implements Dropbox Business for Enhanced Collaboration and Security at Insite Arts

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Enhancing Workstation Security and Consistency at “Renewable Energy Co.” through Centralised Configuration Management

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Partos Plus: Streamlining IT Infrastructure and Embracing the Cloud with Intuitive IT

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Intuitive IT leads seamless IT infrastructure migration and onboarding for Insurance Provider’s separation from Sister Company

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Create Productive Secure Employees with Intuitive IT

Intuitive IT provides comprehensive managed security services to Tanner Menzies, ensuring robust cybersecurity and IT support

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Intuitive IT Implements Microsoft 365 Solution for ANZ Hernia, Improving Security and Collaboration

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CSSANZ: Improving Email Services and Collaboration with Microsoft 365 Migration

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Intuitive IT Implements Robust BCDR Solution for Wengfu Australia

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Intuitive IT Migrates Brigid Justice to Microsoft 365

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Implementing a Robust IT Disaster Recovery Plan for “National Recruitment Agency”

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Implementing a Power BI-Based Business Intelligence Solution for International Fund Manager

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Streamlining Device Management for National Food Institute with Microsoft Intune

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Apple Mac Business IT Support

Intuitive IT can procedure, set up, deploy, manage and provide IT support for Macs in your environment alongside your Windows PCs. Learn more about why Mac (and Intuitive IT) means business.

Macs can be managed alongside Windows PCs. Everything is centrally managed and controlled. This means your staff can log in with the same credentials on a Mac or a PC, be under the same security policies and ensure team members aren't isolated based on their choice of technology.

Intuitive IT can set up devices from anywhere with zero-touch deployment. And manage Mac at any scale with mobile device management.

Learn more

What does it cost to use Managed IT Services?

Are you interested in moving to a Managed Services Provider (MSP) but don't know the cost? Use our IT Managed Services calculator and by answering 5 quick questions, we can give you a monthly estimate of your IT support costs.

Security Features

Intuitive IT helps your business monitor the dark web for your compromised credentials

Dark Web Monitoring

More often than it should, a website may leak the personal information of its users. It can be any combination of usernames, first names, last names, DOB, passwords or other Personal Identifiable Information.

These are given the common name of a Data Breach. Depending on the data leak, hackers can use this information to log in to websites with your credentials, impersonate you or use the information leaked to send you phishing emails.

We can run a report highlighting which email addresses have been found in data breaches and the kind of information that was leaked. We cannot scrub the internet clean of this information, but we can take some remedial actions to stop this information from being used against you.

Phishing simulation

Our phishing simulator will send a harmless phishing email to your staff. We will record who clicks the link and who enters their username and password. We can report back who is vulnerable to a real phishing attack before it’s too late.

In addition, we can provide ongoing training to your employees and schedule ongoing simulations to reduce your risk of a serious phishing mistake.

Intuitive IT helps your business with phishing training
Intuitive IT helps your business be protected from external threats

Anti-spam services

Anti-spam services check your email before it hits your inbox and decides if the message is legitimate. In most cases, it will send it to your junk folder if it's not legitimate.

Most email services have built-in anti-spam services. Depending on your product, you might get almost no protection unless it's obvious it's spam.

A dedicated anti-spam service will not only protect you from viagra emails from Nigerian princes but will also detect spoofed emails that appear to come from the CEO. The latter is the more dangerous of the two as it’s much harder to identify.

A high-quality anti-spam service can detect malicious spam like this on your behalf, so you and your staff don’t need to.

IT Support Plans

Managed IT Plan

$260 /Person/Month

  • Support

  • 1 hour SLA for critical events
  • 24/7 monitoring
  • Application support
  • 3rd party patching
  • Microsoft patching
  • Managed endpoint protection
  • Unlimited remote support
  • DNS hosting
  • Onsite support

  • Security

  • Security Operations Centre
    24/7 monitoring and response
  • Simulated Phishing Attack
    Monthly
  • Spam blacklist monitoring
  • Ransomware detection
  • Dark Web monitoring

  • Management

  • IT Documentation
  • Executive reporting
  • Strategic Business Review meeting

  • Services

  • Microsoft 365 cloud backup
  • Anti-spam service
  • Managed compliance
  • Managed mobile (available)
  • Managed security awareness training
  • Managed email signatures (available)
Get Started

All prices are ex GST
macOS devices may require additional licensing for full protection. Additional licensing costs start at $12 ex GST/device/month. Contact us for more information.

We provide Website and App support too. More details here
Intuitive IT provides IT support that sets you free

Find out which plan is right for your business today

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