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Articles about optimising your IT Investment to get the most out of your technology

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Data protection for your business

Instinctively, you reach into your pocket to grab your iPhone.  The bride and groom are about to cut their wedding cake as the sun dips behind the hills.  You jostle to get into position, ready to grab the photo.  Then, raising the iPhone to take a stunning image, it greets you with a blank, black screen.  You tap furiously on the screen, forcing the power button to wake it.  Nothing happens.  Panic sets in.  You're ...

Misconfiguration of the Cloud leads to Data Breaches

You're speed walking (... jogging isn't a good idea in the drizzle) up Collins Street towards Parliament station. Quickly you descend underground, heading across the dimly lit concourse towards the Myki ticket gate. You tap your Myki on the reader, and it fails.  "Why does this always happen when you're already late home?" You turn to the side and notice everyone is having the same issue. Someone has made a human error, and Myki rejects all ...
Intuitive IT can help you manage threats

Protect Your Business: Cybersecurity Attack Trends to Watch in 2023

Every. Single. Year. Or so it seems. The West Gate Bridge outbound is shut down to one lane after Boxing Day. So the traffic snarl starts long before the bridge out on the Monash before the Burnley Tunnel.  Bumper to bumper, no matter how early you hit the road on the 27th, it's always the same horrendous experience.  The sun dances across the dashboard; finally, Spotify is not trying to sell you something for Christmas. ...
Zoom Phone fits in with Zoom

7 Zoom Phone (VoIP) Tips to Skyrocket Productivity

You're feverishly tapping your fingers on your thigh. Looking down at your smartwatch. Notifications and reminders keep alerting you to the next meeting, email, missed calls… You’ve been waiting what seems a lifetime in the brightly lit food court. The bloke in front is ordering black bean beef, honey chicken, and rice. The server heaps spoonfuls onto the plastic plate, buckling under the weight. Time is ticking away. It's 1.28 pm. Your next Zoom meeting ...
Intuitive IT NPS Score for 2022 - 85!

Outstanding customer service in the IT industry

Happy new year everyone! I hope you are well-rested and ready to tackle 2023. We finished the year on a high with our Christmas Party and a race around the track in Go Carts. James was the winner on the day, dominating the heats and finals from start to finish. Our team also grew by one, with Jai Raghuvanshi joining our team as a trainee helpdesk analyst. Jai (pronounced Jay) recently graduated from Swinburne, where ...

Microsoft Viva Sales Promises to Transform Your Customer’s Journey.

(What does it mean for you?) How often are you standing in the queue for self-serve checkout and wondering where all the staff have gone? Both Coles, Woolies, and soon Aldi offer self-serve checkouts. Like most people, you probably drop into the supermarket on the way home from work. It's always busy. You’ve decided to do a quick Woolies run to grab something for dinner. It probably happens more often than you like. So juggling ...
Zoom Phone fits in with Zoom

Why Zoom Phone (VoIP) has killed voicemail forever

Incredibly, VoIP, video conferencing, or Zoom Phone usage has surged by over 210% during the pandemic.  I mean, at one stage, everyone was on Zoom Phone calls or talking about how they had another Zoom call coming up. As you walk around Melbourne now, catch up with your mates for weekend barbie or walk the dog along Elwood foreshore, it's hard to believe we were trying to do all these things on Zoom. Remember in ...

7 Microsoft 365 Amazing Secrets You Are Probably Not Using

Do you know some of Melbourne's hidden secrets? An underground cheese cellar discreetly located under Spring Street?  Or, if you were looking for some mid-week drinks? You can quench your thirst at one of the secret bars in "a laneway off another laneway". And perhaps the most magical secret of all…a room dedicated to magic and its' history at the State Library. Melbourne is full of hidden gems to explore. But it's only when you take the time to learn from ...
Intuitive IT can help you manage your digital mistakes

5 Crucial Digital Workplace Mistakes You Need To Know

Finding a seat on the 7.19 am city loop service to Ringwood seems to be a distant memory for most workers.  Once, you struggled to find car parking at the station.  And hurried towards the platform.  Hoping the heavens didn't open on you in your suit. Of course, if you did find a seat, you'd share the next hour in the packed carriage as the train lurched towards the city.  You would wrestle to open ...

Here are 6 Technology Tools You Must Stop Using Now

Things that were once staples of our lives continue to change. For example, take food. Melbourne is the foodie capital of Australia.  And you have to look no further than the MCG to see how Melbourians have changed their food habits. Even at the footy.  Once, you would sit in the Ponsford Stand eating a Four'N Twenty pie with tomato sauce, watching the Dees take on the Hawks (Go Hawks!). Now, your hunger competes with ...