Intuitive Workplace articles

Have you heard of Bankcard? Before VISA and MasterCard, Bankcard was Australia's answer to credit cards. Bankcard dominated the credit card space for several years, with over five million customers at its peak in 1984.  But in 1986, a dispute arose between the major banks on whether to include Bankcard in their introduction of EFTPOS. At the time, several banks were actively promoting MasterCard leading to the start of Bankcard's demise.  The banks' withdrawal of ...

Managing IT costs is crucial for businesses of all sizes. As technology continues to play an increasingly important role in daily operations, investing heavily in IT infrastructure and security measures can be tempting. However, excessive spending on IT can quickly drain a business's resources, leaving little room for growth and innovation. To strike the right balance between cost reduction and data security, companies need to adopt effective strategies that can help reduce IT costs while ...

Over the years, we've received the odd phone call from a prospect. Each time we answer it and hear the question, it sends shivers up my spine. "Our server has died, and apparently, we don't have any backups. Can you help us?" This is the worst-case scenario for a business and a challenging conversation. We want to help, but there's not much we can do. It's heartbreaking. As a business, your data is one of ...

Instinctively, you reach into your pocket to grab your iPhone.  The bride and groom are about to cut their wedding cake as the sun dips behind the hills.  You jostle to get into position, ready to grab the photo.  Then, raising the iPhone to take a stunning image, it greets you with a blank, black screen.  You tap furiously on the screen, forcing the power button to wake it.  Nothing happens.  Panic sets in.  You're ...

You're speed walking (... jogging isn't a good idea in the drizzle) up Collins Street towards Parliament station. Quickly you descend underground, heading across the dimly lit concourse towards the Myki ticket gate. You tap your Myki on the reader, and it fails.  "Why does this always happen when you're already late home?" You turn to the side and notice everyone is having the same issue. Someone has made a human error, and Myki rejects all ...

Remember when Zoom meetings were the only way to maintain team engagement during a lockdown? You were stuck at home, with endless Zoom meetings back-to-back…looking for anything to break up the day. So once a week, someone would be nominated to help maintain morale (and bust the boredom) by coming to Friday’s meeting with a quick game or fun fact.  Sometimes it was more complicated than you thought… Well, Microsoft heard all those pleas for some fun ...

Late last year we boldly decided to remove our mobile phone numbers from our email signatures quietly. For a business that is so focused on customer service, removing it could be seen as counter-intuitive (pun intended). However, my argument is it will make for a better customer service experience and streamline support queries. We’ve been able to achieve this because we’ve moved our business phone system to Zoom Phone. Zoom Phone is the business phone ...

“Colling-wood…Colling-wood… Colling-wood…” The atmosphere is euphoric, and the crowd is pumping.  The Pies lead by 6 goals deep in the third quarter. It's been scrappy, but it's great to have footy back at the 'G. Melbourne is back…well, the traffic certainly is…as it was gridlock on Punt Road trying to get the ground. So maybe it was easier to sit back watching Fox Footy instead sitting high in the sky in the Ponsford Stand with ...

Fed Square is bursting at the seams with green and gold Socceroo fans. Flares are flying in all directions, and police are battling to contain the surging crowds, but for the most part, the focus is on the big screen beaming football from Qatar.  The excitement for this game has been building for days. Melbourne is pumping, and the jubilation of the Socceroos advancing this far in the World Cup is thrilling. Finally, after the ...

Every. Single. Year. Or so it seems. The West Gate Bridge outbound is shut down to one lane after Boxing Day. So the traffic snarl starts long before the bridge out on the Monash before the Burnley Tunnel.  Bumper to bumper, no matter how early you hit the road on the 27th, it's always the same horrendous experience.  The sun dances across the dashboard; finally, Spotify is not trying to sell you something for Christmas. ...