Hi all, Welcome to the new year (better late than never!) - if you’re back at work, I hope the break was refreshing, and if you’re still away don’t worry about reading this blog post today! Thank you to all who filled out the annual surveys - both the long form and single answer queries had some great information and excellent feedback and I’m really proud that the vast majority of the staff we support ...

It has been a very big year for Intuitive IT. Managed Services On the Managed Services side, we’ve had more cases logged than ever and more staff on the helpdesk than ever. Solved 4,615 tickets in 2018! That's 1,439 more tickets than we solved in 2017. Created an internal dashboard for our helpdesk staff to view key stats. It's cast on our TV screens in the office Implemented the monthly data breach alert for our Proactive and Fully ...

As per Yener Adal's blog post last month, during the month of October, we ran our initial data breach awareness campaign. The results were interesting, disappointing and more than a little concerning - here’s the overview: The initial campaign logged 16% of the currently active accounts in our helpdesk system had a single or multiple data breaches associated with it Of these, we had a 19.88% response rate to the issue, which means almost 20% ...

Hi all, This month I want to talk about mobile devices, and how you can take advantage of them - mobile is big business. Apple, the most valuable company in the world acquires over half its revenue from its mobile sales, and there are over 19 million mobile devices in Australia alone, that’s pretty impressive (or crazy) given we’ve only got 25 million people.  What that means is a lot of eyes and a lot ...

Everyone knows about email spam, and email viruses and malware. We can implement robust anti-malware/anti-virus systems to mitigate against these in most cases. However, a term you may have heard, ‘phishing’, is not so easy to mitigate. Phishing is the fraudulent practice of sending emails pretending to be from reputable companies or individuals. The aim is to induce the recipient into revealing personal information such as passwords and credit card numbers. These can be very ...

Hi all, In Australia, another financial year has finished, so hopefully, the bean counters can all take a well-earned rest for a bit and stop harassing us about invoices for a couple of weeks! As part of our end-of-financial year process, we take audits of all IT equipment across our fleet and also that of our client bases. One thing that stands out is end-user devices (laptops and desktops) out of warranty. In some cases, ...

Hi all, This month I’m going to raise two similar new pieces of legislation that Australian businesses should be aware of. While they are not strictly IT related - their importance transcends any particular business unit. The first is the Notifiable Data Breaches scheme, which has been in force since the 22nd of February this year. The second is the EU General Data Protection Regulation which will apply from the 25th of May 2018. Below ...

Hi all, This month has been a real anomaly for unscheduled network outages across a range of carriers and service providers. Not only that, but the network support technicians are spread really thin as they’re working through the backlog of new year’s service provisioning tickets. What this all adds up to is if a service breaks, it’s taken substantially longer than usual for a resolution this month. What does this mean to you, you might ...

Monthly IT Support Update - February 2018 Hi all, We’re now well and truly back to the post-holiday levels of activity. How do I know this? Traffic is terrible, kids are all over public transport again, and the phones are ringing off the hook! It’s not all bad though, those lucky uni students are still on break for a few weeks! All this talk of timing segues nicely into my topic for this month - ...

Monthly IT Support Update - January 2018 Hi all, Welcome to 2018! I hope that the break was pleasant for you all and that if you’re back that things aren’t immediately hectic! Thank you to all who filled out the annual surveys - both the long form and single answer versions had plenty of responses this year, which made my little IT heart skip a beat! The single answer NPS (Net Promoter Score) survey is ...