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Learn about Melbourne's premier IT support company

About Us

In 2008, Intuitive IT was founded to help small to medium businesses through a tough economic time. Times have improved but our mission remains the same: to provide sounds technical solutions for a fixed price; no cost blowouts.

From web design to system updates, from long term strategy to instant problem solving, Intuitive IT can put the right technology in place to suit your business.
Our experience comes from working in and with a range of companies; dealing with solo consultants, family businesses and multi-nationals, Intuitive IT has a broad base from which to draw upon and ensure the technology we put in place...just makes sense.

Yener Adal (BCompSci)

Yener is the founder and very hands on Director of Intuitive IT. But prior to running his own business Yener worked for a number of corporate organisations (his last role was as IT Manager) where he gained invaluable experience and skills, as well as an understanding of how IT can complement and improve business outcomes. In these roles he was well regarded for being able to translate clearly between the broader business and the IT team without using complicated technical terms and concepts.

Since 2008, when the business was founded, things have changed a great deal. Back then, Yener was working from the laundry of the family home. Now based in Brunswick Street Fitzroy, Yener’s office has room for him and his 9 staff (minus the washing machine and laundry trough).

Yener recalls the excitement of gaining his first client who needed a new website. He got chatting to the business owner in the computer section of Harvey Norman and offered his services to her and has not looked back since!

Clients these days range from one person consultancies through to retail chains, manufacturers and corporate services (see below for testimonials) and provide Yener and his team with lots of variety and challenge in their day to day work.

Yener is a passionate sports fan (particularly of AFL and basketball) and has been a member of the Hawthorn Football Club for the last 18 years, which is painfully obvious if you visit the Intuitive office. 

He and his wife Caroline have three kids, so home life is busy; Yener also coaches 2 basketball teams at the local club the Koonung Comets and tries to play 2 games of basketball on Thursday nights. With all these extra-curricular activities, a fast growing business, time is precious and Yener’s plate is full, but he wouldn't have it any other way.

PS. That first client is still a client today !

View Yener Adal's profile on LinkedIn

What our clients think

During our annual customer satisfaction survey, we ask our clients what they think of our service. Here is a sample of what some of them said about us:

Intuitive IT are always striving to improve the customer experience and to deliver the best IT support that is available. They are an extremely friendly team of people who go out of their way to deliver the best service to us. A real pleasure to deal with. Even tricky problems are sorted out in a timely manner and they keep us informed along the way. They have taken the time to understand our business and our requirements. I highly recommend Intuitive IT to support your business

Intuitive IT have always been very responsive to our needs. They listen carefully and "get" what we are seeking to achieve. They make suggestions and provide great solutions to help us achieve our goals. And the services is always delivered in a friendly manner...nothing ever seems too much to ask.

Speedy service - love it when my problems are fixed remotely in minutes they are so very helpful, they really know their stuff!

Very nice staff and professional team

You know what you are talking about, your service is good, and I just think you have built up a good team.

Good people, good service, good value.

Every time I have contacted Intuitive IT they have responded immediately and, without exception, resolved problems or provided the required assistance/training, whether by phone or in person, with outstanding care, courtesy, respect. One couldn't possibly ask for better from a company or, indeed, from the individual technicians. Yes, I recommend Intuitive IT!

Knowledgeable. Excellent service. Fast.

Quick to respond to IT issues.

Terrific customer service, great response time and a very friendly service. Thanks heaps!

Intuitive IT staff support has been excellent

The service fast, easy to understand and very professional. Also great value I'm a very satisfied client.

Always prompt to reply when I call with a problem, very polite and knowable staff, very reasonable pricing, and they what they're doing. Quick to notify customers should there be a new threat about with advise of how to deal with the threat. Have recommended and will continue to recommend.

Friendly, quick and super efficient. Love working with these guys.

Exceptional service, proactive, willing to help and always patient. A+++

Our satisfaction rating

The following figures are pulled directly from our helpdesk and ticketing system Zendesk. They display the last 100 satisfaction ratings we received from our clients.

We know Business IT

If you pick up the phone and talk to our senior staff and want to discuss an IT solution you’ll quickly find there are many options available to you. All with their pros and cons. This is real life, real business IT. We can talk you through those options so you can make an informed decision.

We're an SME too

We understand the trials and tribulations of running an SME because we are one too. We understand cost and time pressures and we make sure your IT helps you in your business rather than merely being a cost centre.

We’ve got Corporate experience to boot

Intuitive’s senior staff have worked for large corporations and MSPs and have taken key methodologies from the world of big business, minus the bureaucracy. This gives you the good governance required but keeps you agile.

Unparalleled customer service

As new staff are trained, we explain that their role is customer service first, technician second. We pride ourselves on our customer service and are always looking for ways to improve our offering.