Have you ever had this kind of a day? It starts early; very early.  You've been lying in bed, and it's still dark outside. You are building that mental to-do list. "First, I need to do x; then I can get onto y. Yep, that's a good plan," you say to yourself. In the shower, "oh, I mustn't forget to do z". OK, good, you are sorted. You make your coffee, sit at your computer ...

November marks our first month sans Eden. I’d like to take this opportunity to thank him for his 10+ years of service, and he certainly deserves a long and uninterrupted break. Michael has some big shoes to fill but that’s ok, I think it will be a perfect fit. November also marks the start of another Movember campaign and Intuitive are right on board. Here’s a link to our donation page. Like last year, our ...

Microsoft’s latest operating system is now available to all Windows 10 users. However, before you jump and start upgrading you better read this first. Windows 11 is here. It's been six years in the making and Microsoft has just released the latest version of its operating system — Windows 11. In a time when computers and technology play a more central role in human lives, tech companies are scrambling to deliver the best user experience ...

Many of your business applications have already migrated to the cloud, such as CRM, HRIS, cloud storage, and other productivity solutions. Cloud computing has provided enhanced flexibility, agility, and access to advanced functionality and innovation for these applications. Next up in your cloud migration strategy is moving your outdated on-premise PBX to a cloud service. As you evaluate your upcoming digital transformation initiatives, consider the benefits of moving to cloud communications. With the flexibility to ...

...And the Four Tips for Running One Antivirus software alone won't make sure your business' network is secure. To get a complete picture of your security strategy, you need a cybersecurity audit. Earlier this year, we launched our Cybersecurity resilience audit. A traffic-light report for businesses in Australia to quickly identify how well they are protected against a Cybersecurity incident. However, we thought we'd take the time to explain what goes into an audit and ...

Businesses relying on a legacy on-premise PBX as their primary business phone system face unique challenges now that employees are working remotely. Odds are, these employees were not able to take their office phones home. But legacy, on-premise phone systems by nature make supporting remote users difficult. Oftentimes there are limited options available for remote administration, and support for end-user desktop and mobile apps leave much to be desired. When they are available, mobile applications ...

With most on-premise and legacy PBX solutions, the use of a desk phone relies on being hardwired to the PBX and PSTN networks. But these outdated phone systems weren’t built to accommodate the large remote workforces that we’re seeing today. Companies that don’t support a bring-your-own-device environment are extremely challenged right now in four key areas: Security: The inability to secure these devices and workflows puts confidential company information at risk with each call, creating ...

What is Managed IT Support? Managed IT Support may be a term you've heard about, and you're wondering, "Why does my IT support need to be managed"? That's a very good question. This is usually the first question we get when we talk to prospects. So what is it? Managed IT Support or Managed IT Services is a service that allows you to offload all or part of your IT Support to a Managed Services ...

If you're reading this article, something isn't right with your current IT support provider. Sorry to hear that. Most businesses are very loyal to their IT provider so something has gone very wrong or it hasn't been right for a while now. Once you've read through this article, hopefully, you'll be ready to make the call if you should switch your IT Support provider. Should you change your IT Support provider? Before you jump ship, ...

How much to outsource Managed IT support? There are a few elements you need to understand when pricing IT support. Each business is different, and you must find the right package that suits your organisation and needs. Costs can vary based on the response time you expect on tickets if you need after-hours support, how important security is and, of course, the number of staff members you need to support. But generally speaking, support costs ...