Industry
Technologies used
Outcomes
Client Description
Intuitive IT partnered with the National Food Institute to replace their existing MDM system with a new Microsoft Intune-based solution, streamlining device management for their remote iPads.
The Challenge
The National Food Institute faced several challenges with their existing Meraki Systems Manager MDM solution for managing remote iPads used by trainers:
- Limited Functionality: The Meraki system lacked essential features required for comprehensive device management, hindering the Institute’s ability to efficiently control and secure their devices.
- Scalability Issues: As the Institute’s needs grew, the Meraki system struggled to scale effectively, leading to potential bottlenecks and management complexities.
- Inefficient Administrative Processes: The existing MDM solution required time-consuming manual tasks for device enrollment, profile management, and troubleshooting, impacting IT staff productivity.
- Platform Consolidation: The Institute sought to consolidate its IT infrastructure by leveraging Microsoft’s academic licensing program, necessitating a move away from the Meraki system.
These challenges highlighted the need for a more robust, scalable, and user-friendly MDM solution that could seamlessly integrate with the Institute’s existing Microsoft 365 environment.
The Solution
To address the National Food Institute’s device management challenges, Intuitive IT implemented a comprehensive Microsoft Intune-based MDM solution. This solution included:
- Microsoft Intune Subscription and Integration: Intuitive IT assisted with the purchase and provisioning of Microsoft Intune for Education licenses, ensuring a smooth transition from the existing MDM system. Integration with Apple Business Manager streamlined device enrollment and management processes.
- Replication of Existing Profiles and Functionalities: The “Trainers” profile from the previous Meraki system was replicated in Intune, encompassing iOS App Store deployments, security configurations, Wi-Fi profiles, and remote device status reporting and wiping capabilities.
- Administrative Training and Knowledge Transfer: Intuitive IT provided comprehensive training to National Food Institute staff on Intune’s administrative functions. This training covered device enrollment, profile management, device status queries, remote wiping, and a detailed migration guide from Meraki Systems Manager to Intune.
- Rollout Assistance: Intuitive IT offered remote assistance during the initial rollout of the Intune profiles to the Institute’s devices, ensuring a seamless transition and minimising disruptions.
By implementing this tailored solution, Intuitive IT empowered the National Food Institute with a robust, scalable, and user-friendly MDM platform that aligned with their existing Microsoft 365 environment and academic licensing program.
The Outcome
The implementation of the Microsoft Intune-based MDM solution by Intuitive IT yielded several positive outcomes for the National Food Institute:
- Enhanced Device Management Capabilities: The Institute gained a robust and comprehensive MDM platform with improved functionality, scalability, and ease of use compared to their previous system.
- Streamlined Administrative Processes: The new solution simplified device enrollment, profile management, and troubleshooting tasks, freeing up IT staff for other strategic initiatives.
- Improved Security and Control: Intune’s advanced security features and remote management capabilities enhanced the Institute’s ability to protect sensitive data and maintain control over their devices.
- Successful Integration with Microsoft 365: The solution seamlessly integrated with the Institute’s existing Microsoft 365 environment, leveraging their academic licensing program and consolidating their IT infrastructure.
- Increased IT Staff Efficiency: The intuitive interface and comprehensive training provided by Intuitive IT empowered the Institute’s staff to effectively manage their devices, reducing reliance on external support.
Overall, the successful implementation of the Microsoft Intune MDM solution resulted in a more efficient, secure, and scalable device management system for the National Food Institute, enabling them to better support their trainers and focus on their core mission of advancing food safety and quality.
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