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IT Support for Melbourne Law Firms

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Keep your lawyers working. Keep client matters locked. Stop worrying about payment fraud.

Melbourne law firms run on confidentiality, deadlines and trust. Your matter files hold identity documents, settlement details and privileged advice, and your firm moves trust money every week. That makes law firms a prime target for email compromise and payment redirection, where a fake email changes the bank details on a transfer.

Without the right IT foundation, a compromised mailbox can cost a client their settlement, practice software outages stall billable work, and former staff who keep access put privileged files at risk.

Speak with an IT specialist who knows Melbourne law firms

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Intuitive IT can help

Intuitive IT provides fixed-fee managed IT for Melbourne law firms with 10 to 200 staff, and already supports law firms today.

Your practice management software is supported by its vendor. We look after everything around it: staff devices, Microsoft 365, user access, security and backups, and we deal with the vendor on your behalf when something breaks.

A 24/7 Security Operations Centre monitors your endpoints and Microsoft 365 sign-ins and responds within minutes, and your security uplift is measured against SMB1001. See what our managed cyber security services cover.

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Common IT issues in Melbourne law firms

Hover over each card below to see how we help with these common IT issues.

Payment redirection fraud

A fake email changes the bank details on a settlement.

Caught early, staff trained

Our SOC monitors Microsoft 365 sign-ins 24/7, so a compromised mailbox is caught quickly, and monthly simulated phishing tests train staff to spot fake payment requests.

Leftover access

Former staff still have access to matter files.

Joiners and leavers handled

New starters are set up and leavers locked out on time, so former staff never keep access to client matters.

Software outages

Practice software goes down in the middle of a matter.

We deal with the vendor

We take the problem up with your practice software vendor, so your lawyers can keep working.

Lost matter files

A matter file or mailbox is deleted or encrypted.

Microsoft 365 backup

Your Microsoft 365 data is backed up, so a deleted file or a compromised mailbox doesn't mean lost matter records.

Security questionnaires

Insurers and clients want proof of your security.

Evidence, not ticked boxes

Your security uplift is measured against SMB1001, so you can show insurers and clients what is in place and what is planned.

Slow support

Support that's slow, offshore or billed by the hour.

Melbourne engineers, fixed fee

Unlimited support for a fixed fee from engineers in our East Melbourne office. Nothing is offshored.

Start with a 30-minute IT risk conversation

We'll ask about your firm, how your IT is run today and what's worrying the partners. You'll leave with a clear view of where your biggest IT risks sit, even if we don't end up working together.

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FAQ: IT Support for Law Firms

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Comparison Table: Standard IT Support vs Intuitive IT's Support for Law Firms

Primary focus Closing tickets and basic uptime Data control and protecting the candidate database
Compliance Limited, generic controls Support for Vendor Security Questionnaires and PSA protection
IT Support Offshored, misaligned timezone All staff in Melbourne. Local experts who understand speed to market
Onboarding Ticket-based; new starters often idle for days New Consultants on the phone and billing at 8:00 AM Monday
Reporting Metrics around tickets and patches Governance reporting on IT ROI and placement efficiency
Security framework Partial or ad-hoc tools Zero-trust architecture to stop "Rogue Consultants" from stealing data
Offboarding "Submit a ticket" and wait hours for lockouts Guaranteed sub-15-minute "Kill Switch" for immediate lockouts
Asset Protection Leaky bucket infrastructure with high risk IT systems built like a vault to protect your intellectual property
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