For 2 days now we've been on the phone to Telstra trying to get data access back put on a mobile with no success. This story actually starts a week ago when the mobile was going overseas and in order to avoid the exhorbitant data charges ($15,000 per GB) we barred the data plan. The phone came back into the country on Sunday and on Monday we rang Telstra and asked for the data to be added back to the account. "Sure" they said, "no problem. That's done for you." "Great thanks". So we waited a while but still no data. No emails or internet access. So we rang back. "Hmmmm" they said, "not sure what happened but I've applied it for you now." "ok thanks". So we waited...again...but still no data. So I rang Telstra again but after waiting one hour for someone to pick up and take my call I gave up. Sure it was 8pm at night and maybe everyone had gone home. But it might be regarded as good customer service to let me know that the department was closed! Rang back this morning and we were told "Ohhhh.. ...