Hi all,

Welcome to the new year (better late than never!) - if you’re back at work, I hope the break was refreshing, and if you’re still away don’t worry about reading this blog post today!

Thank you to all who filled out the annual surveys - both the long form and single answer queries had some great information and excellent feedback and I’m really proud that the vast majority of the staff we support (75%) rated us either a 9 or 10 out of 10.

On that subject, this year we’ll be measuring customer satisfaction more accurately to ensure we’re providing the best IT service possible, and that any issues with satisfaction are addressed in a timely manner. As part of this process, we’ve started sending out satisfaction rating requests when a case in our system is solved. It’s a simple ‘Good’ or ‘Bad’ click with an optional comment and takes very little time to complete, so it would be great if you could let your staff know that responding to these is greatly appreciated.