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From the category archives: IT Strategy

Welcome to the Intuitive IT blog. View Intuitive IT's blog posts on listed in the category 'IT Strategy'

20 minutes a day works out to around 86 hours per year just waiting for your computer. For a staff member earning $80,000, their hourly rate is approximately $30. That’s over $2,500/year - just in waiting!

I've got a 99.95% SLA (service level agreement) on my connection, they promised! This is all well and good in theory, but the general fine print to these contracts is that you’re entitled to a refund of the prorated amount of time the service was down for, over and above the SLA.

Service provisioning lead times. This sounds super boring and it sure is, but it’s also really important if you’re planning any time-sensitive changes which may involve IT support work. 


As this will be the last monthly IT summary for the year, on behalf of the Intuitive IT team I’d like to wish you all a relaxing holiday period and may all your IT services remain stable!

There is a certain ‘sweet spot’ for device renewal, where a device may be outside its warranty but still doing the job without requiring any additional level of support, leave it too long though and it’s going to cost more than you save by not replacing it.

Computerisation and automation of various jobs and even entire industries are going to drastically alter the economy and the entire fabric of society - the process is already underway, but what does it mean for your business!

You are a Melbourne based business, so you have specific needs when dealing with your IT support provider.  

Now at first glance, you may think it makes no difference if my business is based in Melbourne, Sydney, Adelaide, Broken Hill or Manag-anag West. My IT needs will be the same where ever I’m based. 

You may find, however, there are certain things that a Melbourne based IT provider can give you over the competition. Here are 4 of the most important differences

Without a shadow of a doubt the current buzz word for SMEs when discussing Business IT is the "Cloud".  The cloud does carry some positive connotation. It's meant to be cheap, your data is accessible from anywhere in the world and everything is managed for you. Sounds fantastic right? The fact of the matter is, when it sounds too good to be true it generally is. Don't get me wrong, the cloud has some great solutions (see our post about great cloud based email hosting here), we use it heavily at Intuitive, but overall, the cloud is very immature for most SMEs to jump straight in.  In this post I'm going to discuss a case study for one of our clients that wanted to embrace the cloud but discovered they were not ready for the change.  Company X, like most SMEs wanted to find efficiencies in their IT costs. Their Microsoft SBS Server had served them well but was ageing and it was time for replacement.  They used the mail service, file sharing and remote access service to th ...

When it comes to IT, the question most medium size businesses are asking themselves is "how do I get the best out of my technology and IT department?" Below is a list of some of the things management should do to ensure that your IT is given, and giving you the best chance of reaching your business goals.

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