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At Intuitive IT our greatest asset is our IT Support team. Led by Eden Freeman, our support team are friendly, knowledgeable and responsive.

When surveying our clients, responsiveness is at the top of their list for what they require from their outsourced IT department. And responsiveness is what you'll get with Intuitive IT.

When you encounter an issue with your computer, server, website or cloud system, our team will be ready to help.

Our helpdesk is manned throughout the business day and all our staff are based in our Melbourne office. Combined with our leading edge monitoring and maintenance technology, we can see, diagnose and solve your problem faster and more effectively than our competition.

Look at the plans below to see how we can help your business.

Essentials Proactive Fully
Fixed Monthly Cost  
Server Monitoring  
Network Device Monitoring  
Workstation Monitoring  
Monthly Reports    
Monthly Meetings    
Managed Backup    
Managed Anti-virus   
Managed Anti-spam    
Advanced Performance Monitoring    
Key Application Maintenance    
Scheduled Preventative Maintenance    
 OS Patch Management    
 3rd Party Patch Management    
 Configuration Management      
 Unlimited Remote & Onsite Support      

Essentials plan

This is our basic IT support service.  We simply monitor the environment and inform you of any issues we discover.  You then let us know if you wish to action the alert.

Once directed, our team will action your request to get your issue resolved, all the while keeping you and your team involved with our progress.

Proactive plan

Our proactive maintenance service.  We receive the alerts, and action them ASAP.  PCs are patched with the latest security updates automatically and advanced monitoring gives us a view into issues before they happen..

Fully managed plan

We offer helpdesk, systems administration, systems engineers, project management and IT management experience. One monthly fee for total IT support as a true IT partner. It’s a comprehensive solution to manage devices, network, users, desktops, security and data. A strategic approach to IT management, built on a solid tactical execution.